Supervisor, Clinical Support Pharmacy Technician

The Clinical Support Specialist (CSS) Supervisor is responsible for the direct daily supervision and operational oversight of Clinical Support Specialists who support front-end pharmacy operations within Coram. The Supervisor provides leadership, coaching, guidance, and direction to the CSS team while ensuring daily workflows are appropriately managed to support patients, pharmacy operations, and internal business partners.

The Supervisor is responsible for coordinating daily workload and staffing coverage; ensuring adherence to standard operating procedures and established workflows; supporting colleague onboarding, training, and development; monitoring quality and productivity; addressing patient-service and operational escalations; and identifying opportunities to improve workflow, communication, and overall team effectiveness.

The Supervisor also participates in interviewing and hiring, performance management, corrective action, colleague engagement, data gathering, and reporting. The role partners closely with Coram operations leadership and other business partners to support consistent, timely, and patient-focused service.

1+ years of experience in healthcare, pharmacy operations, customer service, patient support, or a related operational environment.

• 1+ years of leadership experience , which may include direct supervision, team lead responsibilities, coaching, training, mentoring, or demonstrated responsibility for coordinating the work of others.
• Demonstrated ability to coach, develop, and provide performance feedback to colleagues.
• Experience managing or coordinating daily workflow, workload distribution, staffing coverage, or operational priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills , including the ability to research and resolve patient-service and operational escalations.
• Demonstrated ability to prioritize multiple responsibilities and adjust quickly to changing operational needs .
• Strong written and verbal communication skills with the ability to communicate effectively with colleagues, leadership, and cross-functional business partners.
• Demonstrated ability to work collaboratively across teams while maintaining accountability for assigned operational responsibilities.
• Ability to review performance metrics, productivity, quality results, and operational reporting to identify trends and opportunities for improvement.
• Proficiency with standard computer applications and the ability to learn and effectively navigate multiple healthcare and pharmacy-related systems.
• High School Diploma or GED required. Preferred Qualifications Previous experience within Coram, CVS Health, specialty pharmacy, home infusion, or another pharmacy/healthcare environment .
• Previous experience as a Clinical Support Specialist or in a comparable front-end pharmacy operations role .
• Previous people-leadership or supervisory experience.
• Experience with colleague onboarding, training, coaching, performance management, and employee development.
• Experience supporting front-end pharmacy workflows, patient coordination, prescription/refill operations, benefit-related processes, or pharmacy service activities .
• Experience monitoring operational metrics, productivity, quality, and service-level performance.
• Associate’s or Bachelor’s degree in business, healthcare, management, or a related field.
• Education
• High School Diploma or General Equivalent Development (GED)
• Preferred Bachelor Degree

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.