Enterprise Application Support Analyst (ERP Systems & SQL Integration)

• Opportunity to support and enhance enterprise applications that power a large-scale distribution operation.
• Work across multiple business systems, including ERP, CRM, EDI, data management, and enterprise reporting platforms.
• Participate in application modernization, systems integration, and business process automation initiatives.
• Gain exposure to cross-functional technology projects involving business operations, IT teams, and external technology partners.
• Contribute meaningful technical improvements while exercising independent judgment and ownership.
• Join an established organization with a history of growth and an emphasis on long-term business relationships.

How You Will Make An Impact

• Provide comprehensive technical and functional support for business-critical enterprise applications, ensuring consistent performance, reliability, and alignment with operational needs.
• Investigate application errors, integration failures, data inconsistencies, and processing issues to identify underlying causes and implement sustainable resolutions.
• Use SQL queries, database analysis, reporting utilities, and diagnostic tools to investigate system behavior, validate transactions, and resolve data integrity concerns.
• Analyze requirements from business stakeholders and translate operational needs into application configurations, system enhancements, and process improvements.
• Support enterprise platforms and interconnected technologies, including ERP, CRM, EDI, reporting systems, and data repositories.
• Examine application interfaces, database structures, and information flows to identify dependencies, resolve integration problems, and maintain consistent data exchange.
• Perform data reconciliation, validation, and corrective activities to maintain the accuracy of enterprise records and transactions.
• Monitor scheduled processes, automated workflows, application interfaces, and system integrations to identify failures and improve execution reliability.
• Evaluate the operational impact of software modifications, configuration changes, and application enhancements before implementation.
• Collaborate with technical teams, business users, and external vendors to troubleshoot issues, coordinate resolutions, and support application improvements.
• Identify recurring support incidents and develop preventive solutions that reduce operational disruptions, manual intervention, and unnecessary troubleshooting.
• Participate in application upgrades, integration implementations, workflow automation, and technology modernization projects.
• Develop and maintain technical documentation, configuration records, functional specifications, process diagrams, and troubleshooting procedures.
• Recommend improvements to system performance, application functionality, business processes, and reporting capabilities.
• Communicate technical findings, issue resolutions, and project progress clearly to stakeholders with varying levels of technical expertise.

Enterprise Applications, ERP (Enterprise Resource Planning), Software Administration, Analysis Skills, SQL (Structured Query Language), System Integration (SI), Wholesale Industry, Customer Relations, Refrigeration, HVAC, * 2-5 years of relevant experience supporting, analyzing, configuring, troubleshooting, or enhancing enterprise applications, ERP environments, or interconnected business systems.

• Associate’s degree in Information Technology, Computer Science, Management Information Systems, or a related discipline, or an equivalent combination of education and relevant professional experience.
• Hands-on experience supporting enterprise business applications such as ERP, CRM, EDI, data warehouse platforms, or comparable operational systems.
• Strong SQL skills with demonstrated experience investigating application data, analyzing database records, validating transactions, and troubleshooting data discrepancies.
• Understanding of relational database concepts, data structures, application interfaces, and enterprise data flows.
• Proven ability to diagnose complex application issues, perform root cause analysis, and implement practical corrective actions.
• Experience gathering business requirements and translating findings into application enhancements, configuration changes, and technical recommendations.
• Familiarity with application integrations, automated processes, scheduled jobs, and interconnected enterprise systems.
• Ability to evaluate the downstream impact of application changes across business processes and integrated platforms.
• Experience developing support documentation, functional specifications, technical procedures, and process workflows.
• Strong analytical judgment, organizational skills, and the ability to prioritize competing application support needs.
• Excellent written and verbal communication skills, including the ability to explain technical issues and resolutions to nontechnical stakeholders.
• Demonstrated ability to work independently while collaborating effectively with technical teams, business stakeholders, and vendors.

Preferred Qualifications

• Experience working with Microsoft SQL Server (MSSQL).
• Familiarity with .NET applications or Microsoft-based enterprise technology environments.
• Exposure to REST APIs, application integration platforms, or interface troubleshooting.
• Experience with Microsoft Power Platform, including Power Automate or Power Apps.
• Familiarity with enterprise reporting tools, dashboards, or business intelligence solutions.
• Experience supporting business applications in wholesale distribution, manufacturing, supply chain, or similarly complex operational environments.