Tier II IT Support Technician - Fort Worth, TX

Job Description One of Insight Global’s customers is looking to onboard an Tier II IT Support Technician at one of their sites in Fort Worth, TX. In this role, they will be the go-to onsite IT support resource for end users, working in a fast-paced environment with a high volume of tickets. They will resolve and manage incidents in Halo ITSM, supporting Windows 10 and 11 devices, hardware, and endpoints, and working alongside system engineers on user setup and configuration in Entra, Intune, Azure, and Exchange. Most of their time will be spent supporting users onsite, with remote support as needed. This individual will be an important part of a growing team, helping with new job site setups, installing network components, setting up workstations, and contributing to special projects. This is a rolling contract and will be onsite 5 days a week in Fort Worth, TX. Skills and Requirements 3-5 years of IT Support experience Experience with on-prem or cloud environments, specifically Exchange Comfortable with MS Office apps Familiarity with Entra, Intune, and Azure cloud (not advanced knowledge) Knowledge of how to set up and configure users, understand what types of issues that occur, and how they can be resolved Windows 10 and 11 support experience Strong experience with hardware and endpoints Experience with ITSM platforms Excellent customer service experience and communication skills, both verbal and written