Systems Administrator

Amatriot is seeking a Systems Administrator to support the Department of State’s Consular Affairs Enterprise Infrastructure Operations (CAEIO) program at the Miami Passport Agency. This role provides IT Operations and Maintenance support for the hardware, software, and platforms supporting consular applications and systems, helping ensure the stability, security, availability, and performance of mission-critical systems serving U.S. citizens worldwide.

The Systems Administrator supports Windows-based enterprise environments, Active Directory, Microsoft Endpoint Configuration Manager, virtualization, databases, system maintenance, cybersecurity compliance, incident resolution, and infrastructure operations., System Administration and Maintenance

• Install, configure, troubleshoot, and maintain desktop, server, and peripheral COTS/GOTS systems.
• Support Windows operating systems and Windows Server environments.
• Deploy, monitor, and maintain hardware, software, databases, and Consular Affairs applications.
• Support Microsoft Endpoint Configuration Manager/SCCM and Active Directory environments.
• Perform system and data backups and restores.
• Maintain infrastructure availability, reliability, and performance.
• Coordinate hardware and software upgrades, replacements, and decommissioning while minimizing service disruption., * Monitor and remediate system vulnerabilities.
• Support compliance with Microsoft Defender and Department of State cybersecurity standards.
• Maintain secure system configurations and support ongoing security remediation activities.

Incident Management and Technical Support

• Log, track, troubleshoot, and resolve incidents using ServiceNow.
• Provide systems administration support for operational and infrastructure issues.
• Collaborate with Government System Administrators and Information System Security Officers to maintain secure and efficient IT operations.
• Document system configurations, changes, troubleshooting activities, and performance trends., * Support Microsoft Endpoint Configuration Manager/SCCM infrastructure.
• Support VMware vSphere and virtualized infrastructure.
• Support SQL database environments.
• Assist with Cisco networking and router configuration as required.
• Maintain accurate system and topology documentation.

Asset and Inventory Management

• Manage inventory of peripherals and support devices.
• Track asset transfers and maintain accurate inventory documentation.
• Order or replenish supplies and equipment required to maintain operational readiness.

Systems Administration/Management, Security Clearance, Secret Clearance, Systems Administration/Management, Technical Support, Computer Maintenance, Software Administration, Hardware Administration, Operational Support, Configuration Management, Meet one of the following education and professional IT support experience combinations: [Required]

• High school diploma or equivalent and 6 years of professional IT support experience; or
• Associate degree and 4 years of professional IT support experience; or
• Bachelor’s degree and 2 years of professional IT support experience; or
• Master’s degree with no additional professional experience required., * Experience as a Systems Administrator in a Windows-based environment. [Required]
• Experience with Windows operating systems and Windows Server administration. [Required]
• Experience with Active Directory. [Required]
• Experience with SCCM/MECM. [Required], * Strong Windows system administration and troubleshooting skills. [Required]
• Ability to administer and support enterprise Active Directory environments. [Required]
• Ability to troubleshoot hardware, software, operating system, and infrastructure issues. [Required]
• Ability to document system configurations, changes, and technical issues accurately. [Required], * U.S. Citizenship. [Required]
• Ability to work 100% onsite at the Miami Passport Agency. [Required]
• First-shift schedule, approximately 7:30 a.m.-4:00 p.m., Monday through Friday, with exact hours established by the site lead. [Required], * Experience with SQL databases.
• Experience with VMware vSphere or other VMware virtualization technologies.
• Experience with Cisco switching, routing, or router configuration.
• Knowledge of NTFS and share permissions and distribution/security group management.
• Knowledge of DHCP, Print Server, and Exchange/Microsoft 365 administration.
• Experience with ServiceNow or Remedy ticket management systems.
• Experience with IBML Scanner Appliances.
• Knowledge of Active Directory Users and Computers.
• Experience with Intermec PM43 Label Printers.
• Experience using Jira to track projects, tasks, and project progress.
• CompTIA A+, Network+, and/or Security+ certification.