Business Intelligence & Analytics Advisor

As a Manager, Business Intelligence & Analytics, you will serve as a dedicated analytical leader supporting one of Fiserv’s largest strategic client relationships. You will be responsible for delivering data-driven insights, executive reporting, performance analytics, and business intelligence solutions that help internal and external stakeholders make informed decisions.

You will partner closely with client stakeholders, relationship management, operations, finance, compliance, product, and technology teams to transform complex data into actionable business insights. This role is responsible for establishing reporting standards, governing key business metrics, supporting strategic decision-making, and driving continuous improvement through analytics.

As a trusted advisor, you will provide visibility into program performance, identify emerging trends and opportunities, and ensure the delivery of accurate, timely, and meaningful reporting that supports client satisfaction and business growth.

What you will do:

• Lead reporting and business intelligence activities supporting strategic client programs.
• Develop and maintain executive dashboards, scorecards, KPI reporting, and performance management reporting.
• Deliver weekly, monthly, quarterly, and annual business reviews and performance analysis.
• Partner with client stakeholders to understand reporting requirements and translate business needs into analytical solutions.
• Analyze operational, financial, compliance, servicing, and transaction data to identify trends, risks, and opportunities.
• Establish and maintain metric definitions, reporting governance, and data quality standards.
• Conduct ad hoc analysis and investigations related to business performance, operational incidents, and emerging issues.
• Partner with Operations, Finance, Compliance, Product, Technology, and Relationship Management teams to drive data-informed decisions.
• Present analytical findings and business recommendations to senior leadership and client stakeholders.
• Support forecasting, business planning, capacity analysis, and performance measurement initiatives.
• Identify opportunities for reporting automation, process improvement, and enhanced self-service analytics.
• Document reporting methodologies, business logic, analytical assumptions, and governance processes.
• Manage multiple competing priorities in a fast-paced client-focused environment.
• Influence the development and enhancement of reporting tools, dashboards, and business intelligence capabilities.
• Support audit, risk, regulatory, and compliance reporting requirements as needed.

• Bachelor’s degree in Business, Finance, Economics, Analytics, Information Systems, Mathematics, Statistics, or related field.
• 7+ years of experience in business intelligence, analytics, reporting, financial analysis, consulting, or related disciplines.
• Experience developing executive reporting and performance management dashboards.
• Advanced SQL skills with the ability to analyze and interpret large datasets.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience presenting complex information to business and executive audiences.
• Demonstrated ability to manage cross-functional initiatives and stakeholder relationships.

Preferred Qualifications for Consideration

• Payments, banking, fintech, financial services, or card program experience.
• Experience supporting large enterprise clients or strategic partnerships.
• Experience with Snowflake, Power BI, Tableau, Looker, or similar business intelligence platforms.
• Experience working with transaction, operational, or financial datasets.
• Knowledge of KPI development, reporting governance, and data quality practices.
• Experience with Python or advanced analytical tools.
• MBA or advanced degree preferred.
• Experience leading or mentoring analysts and business intelligence professionals.

You are the kind of person who:

• Thrives in a highly collaborative and client-facing environment.
• Can turn complex business questions into meaningful analytical insights.
• Possesses strong business acumen and a passion for data-driven decision making.
• Communicates effectively with both technical and non-technical audiences.
• Builds strong relationships and credibility across all levels of the organization.
• Balances strategic thinking with operational execution.
• Takes ownership of results and continuously seeks opportunities to improve processes and outcomes.

$78,000.00 - $138,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual’s status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.