Personal Wireless Communications Systems Lead

Leads a team supporting personal wireless communications across Air Force National Capital Region sites. Oversees wireless device lifecycle management, provisioning, Tier-1 support for classified mobility devices, asset management, maintenance, troubleshooting, and spectrum compliance, coordinating with DISA and Air Force stakeholders., * Supervise technicians, assign daily work, and ensure service-level-compliant delivery.

• Lead Tier-1 troubleshooting and user support for Do
• D Mobility Classified Capability devices.
• Manage device requisitions, kitting, subscription changes, provisioning, and lifecycle orders through DISA systems.
• Oversee lifecycle management of wireless equipment, cellular endpoints, paging systems, and related assets.
• Direct or perform device programming, firmware updates, encryption configuration, and profile management.
• Coordinate spectrum compliance, maintenance, connectivity testing, and escalations with DISA and Air Force stakeholders.

• Wireless communications equipment lifecycle management
• Do
• D Mobility Classified Capability device support
• Tier-1 troubleshooting
• DISA Storefront ordering portal
• DISA Do
• D Mobility Service Portal
• Device provisioning
• Firmware updates
• Encryption configuration
• Wireless connectivity testing
• RF alignment