Managed Services - SAP Delivery Engagement Director

As a Managed Services - SAP Delivery Engagement Director you will oversee client service delivery across SAP managed services engagements, shaping the direction of work, guiding issue resolution, and supporting long-term client outcomes within our Advisory practice. As a Director you will set strategic direction, lead business development efforts, and translate vision into action while mentoring leaders, balancing multiple priorities, and maintaining executive-level client relationships. In this role at PwC, you will help clients improve operational efficiency through SAP services, bringing together solution delivery, training, support, and practical insights across SAP applications to support business objectives.

Responsibilities

• Setting strategic direction for SAP managed services engagements and aligning delivery priorities with client business objectives
• Leading executive-level client relationships across SAP application support, enhancement, and optimization activities
• Driving business growth through opportunity identification, solution shaping, and scope expansion across managed service offerings
• Overseeing multiple SAP delivery workstreams spanning ERP, SuccessFactors, CX, Supply Chain, Ariba, and integration activities
• Translating client requirements into service plans, delivery roadmaps, and actionable implementation or support activities
• Guiding teams in SAP solution design, configuration oversight, issue resolution, and performance improvement efforts
• Developing and maintaining operating models for application maintenance, incident response, release planning, and service transition
• Applying technical knowledge of SAP consulting, enterprise software, and process standardization to improve operational efficiency
• Promoting modernization of core business systems through S/4HANA transitions, digital tooling, and technology integration
• Building relationships across the PwC Network to scale delivery capabilities and strengthen client service offerings
• Coaching delivery leaders and cultivating talent through feedback, mentoring, and role-based development
• Adhering to professional and technical standards, code of conduct, and independence requirements

What You Must Have

• At least a Bachelor’’s degree
• At least 9 years of experience

What Sets You Apart

• Preference for a Master’’s or Masters of Business Administration degree in Business Administration/Management, Computer Science/Information Systems
• Demonstrating SAP delivery leadership across managed services engagements
• Leading executive client conversations and shaping engagement direction
• Developing thought leadership for SAP application evolution services
• Balancing strategic planning with operational delivery oversight
• Translating market opportunities into growth for SAP clients
• Mentoring leaders while promoting inclusion and technology adoption

SAP, SAP, Service Delivery, Strategic Planning, Customer Relations, Customer Service Evaluation, SAP Administration, Operational Strategy, Business Development, Mentoring

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual’’s skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work