Forward Deployed Engineer

Join a newly formed customer-facing engineering team at an early-stage enterprise AI company focused on IT service management and workflow automation. You will build production systems with customers, turning complex operational needs into reliable AI-powered solutions and reusable platform capabilities., * Architect and build production-grade systems for customer pilots, translating complex requirements into scalable implementations.

• Develop and maintain backend services, APIs, and integrations that extend an AI agent platform.
• Build secure, reliable integrations with external systems, with strong observability and maintainability.
• Turn customer needs and edge cases into reusable product capabilities.
• Own deployments from initial architecture through launch, scaling, and ongoing optimization.
• Partner with customers and internal teams to solve high-impact problems and move solutions into production.
• Help establish processes for a new engineering function and contribute to product direction.

Customer Relations, Production Systems, IT Service Management (ITSM), Automation, Artificial Intelligence (AI), Application Programming Interface (API), Process Development, Engineering, Software Engineering, Startup, * At least 2 years of software engineering experience, preferably in product-focused or customer-facing roles.

• Strong backend engineering and system design fundamentals, with experience shipping production systems and building APIs or third-party integrations.
• Experience working directly with customers on implementations, pilots, solutions engineering, or forward-deployed projects, or a clear interest in moving into customer-facing engineering.
• Background in startups, small companies, or other fast-moving environments, with ownership and adaptability in ambiguous settings.
• Clear communication skills with technical and business stakeholders, and the ability to execute independently.
• Strong computer science, engineering, mathematics, or physics fundamentals.
• Exposure to AI or LLM systems, agent architectures, or automation platforms is helpful.

Base salary: $200,000 to $325,000 annually. Visa sponsorship is not available.