Forward Deployed Engineer
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Role details
Tech stack
Job description
- Build AI agents that run in production at meaningful scale, not slideware or research exercises.
- Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
- Directly influence the direction of NiCE’s AI agent platform through the real problems you solve.
- Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
- Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.
Requirements
- Hands-on experience building and operating end-to-end production systems at scale.
- With a natural builder’s mentality with high personal agency, you default to finding solutions and shipping them.
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Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.
- Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
- Experience developing or operating AI/LLM-powered systems in production is a major plus.
- Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
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Familiarity with React, TypeScript, and/or Go is an advantage.
- At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
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Prior experience in customer-facing or externally-led technical roles is a plus.
- A clear, direct communicator who can be equally persuasive with engineers and executives.
- Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
- Able to balance competing priorities and drive alignment across technical and business teams.
Benefits & conditions
3 Days Ago Remote or Hybrid 113K-183K Annually Senior level 113K-183K Annually Senior level Artificial Intelligence * Cloud * Internet of Things * Software * Cybersecurity * Industrial * Industrial Equipment Leads field deployment, installation, commissioning, troubleshooting, and stabilization of autonomous robotics systems on heavy equipment. Diagnoses electrical, networking, Linux, sensor, CAN, and software issues; develops C++ and Python fixes; validates system performance and safety; creates diagnostic tools and deployment standards; supports customers, dealers, and engineering teams; mentors technicians; and provides technical authority at remote construction, mining, quarry, and other industrial sites. Top Skills: C++CanCan Analysis ToolsEmbedded ComputeEthernetGnss/RtkJ1939LinuxLteMesh RadioMultimetersOscilloscopesPrivate LtePythonRosVersion ControlWi-Fi Caterpillar
Systems Engineer
3 Days Ago Remote or Hybrid 98K-158K Annually Mid level 98K-158K Annually Mid level Artificial Intelligence * Cloud * Internet of Things * Software * Cybersecurity * Industrial * Industrial Equipment Deploys, installs, commissions, tests, and troubleshoots autonomous robotics systems on heavy equipment at customer sites. Diagnoses electrical, network, sensor, embedded compute, Linux, and software issues using C++, Python, and field test equipment. Engineers document fixes, validate system performance, train dealer technicians, support customers, analyze field data, and communicate findings to product and engineering teams. The role requires frequent travel to remote construction, quarry, and mining sites and hands-on work around operating machinery. Top Skills: C++CamerasCanDrive-By-WireEmbedded ComputingEthernet/IpGnss/RtkJ1939LidarLinuxPythonRadarRosTelemetry ServiceNow, 3 Days Ago Remote or Hybrid 172K-301K Annually Senior level 172K-301K Annually Senior level Artificial Intelligence * Cloud * HR Tech * Information Technology * Productivity * Software * Automation Lead technical architecture and delivery for strategic enterprise Flow deployments. Design integrations, identity architectures, automations, knowledge retrieval strategies, and scalable workarounds. Guide customer onboarding, adoption, expansion, and executive relationships while resolving complex technical issues. Translate customer patterns into product strategy, establish forward-deployed engineering standards, mentor engineers, and serve as the final escalation point for reliability and integration problems. Top Skills: Ai Workflow AutomationAutomationBoxGoogle DriveJIRAMicrosoft 365Microsoft Entra IdMicrosoft TeamsNotionOauthOktaPrompt DesignRest ApisRetrieval-Augmented GenerationSAMLScriptingServicenowSharepointSlackWebhooksWorkdayZoom
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
About the company
Posted Yesterday Remote Hiring Remotely in USA Entry level Remote Hiring Remotely in USA Entry level Architect, build, deploy, and continuously improve production-scale conversational AI agents for enterprise customers. Own the full agent lifecycle from pilots through launch, create reusable agent frameworks, integrate emerging voice models, establish evaluation standards, and influence platform and product roadmaps. Collaborate directly with executives, engineers, and customers to solve complex business problems in ambiguous environments. The summary above was generated by AI
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
- You’ll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
- These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
- You’ll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
- You’ll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
- The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.
How will you make an impact?
- Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
- Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.
- Design reusable agent frameworks adapted to the specific demands of different industries.
- Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
- Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
- Set the standard for how AI agents are constructed, evaluated, and improved in live production settings., NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
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