Billing Systems Administrator

Some of what to expect with this role:

• Lead development work for bug fixes, enhancement and new service offerings and agencies for multiple billing systems.
• Analyze and resolve complex problems or conflicts with applications related to multiple data interfaces and billing issues for WaTech customers.
• Take the lead in maintenance, troubleshooting and configuring, and assist with development of internal billing applications that integrate enterprise billing systems.
• Maintain and execute jobs (fee-for-service billing system (FINS) on mainframe.
• Applies technical analytical skills to analyze and evaluate complex processes, system changes and issues. Trains other staff as needed in how to effectively do work, and double checks any of their work.
• Executes necessary system changes, inclusive of data conversions or transfers for customers.
• Research available billing history to respond and provide answers to customers.
• Identify, verify, validate, and implement code and data changes on various system functions.
• Monitors, troubleshoots and resolves problems with monthly billing process to ensure timely and accurate billing.
• Assesses the need for system enhancements and/or business process change.
• Document root cause of issues to avoid future system failures.
• Document known issues and resolution to quickly resolve issues when they arise., * Applications with missing or incomplete fields, or supplemental question responses such as “see resume” may be considered incomplete and removed from consideration.
• WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States. WaTech does not use the E-Verify system. We are not eligible to extend STEM Optional Practice Training (OPT) opportunities. For more information, please visit https://www.uscis.gov.
• Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number and date of birth prior to submittal.)

By submitting your materials, you affirm that all information is true and correct. Any untruthful information is cause for removal from the applicant pool. If hired as a result of this recruitment, the discovery of incorrect or falsified information may lead to disciplinary action or dismissal.

Do you have experience in Systems analysis?, Do you have a Bachelor’s degree?, Here’s what we’re looking for:

• Seven years of systems administration experience. This experience must include:
• Three years of experience as a system administrator of software solutions responsible for configuration, maintenance, testing and customer communication.
• Two years of experience analyzing business processes and communicating technical details to non-technical staff.
• One year of experience with software administration for a Cloud SaaS solution, for example, ServiceNow.
• One year of experience working with large data sets in a database environment, including writing queries.

• One year of experience writing code for application enhancements and automating, in either C# or similar programming language.

• A bachelor’s degree in computer science, finance or a related field may be substituted on a year-for-year basis for up to four years of the required experience.

One year of experience working with billing and accounting systems (this can be concurrent with the total seven years’ required experience).

Preference may be granted to applicants with the following:

• One year of experience with software automation tools, for example, Power Automate or UiPath.
• Knowledge of IT Infrastructure Library (ITIL).

Pulled from the full job description

• Health insurance
• Retirement plan
• Dental insurance
• Paid holidays
• Flexible schedule, As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.

While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.

To learn more about WaTech and what our employees enjoy about working here, please visit our website.

WaTech: Leading the way in technology!

Washington Technology Solutions (WaTech) is recognized nationally for driving innovation that enhances how state services are delivered to Washingtonians. As the state’s central technology agency, WaTech provides essential IT services and shapes technology strategy across a wide range of programs and domains.

About the opportunity: This position is part of WaTech’s Agency Technology Services (ATS) unit, which operates within the Project Delivery and Performance Unit of the Strategy and Management Division. ATS provides application support and services to both internal and external agency staff. The position reports to the ATS Manager.