Senior Information Technology Manager

Excelon Associates
Palo Alto, CA, United States
3 months ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source

Tech stack

Microsoft Windows Software as a Service Cloud Computing Collaborative Software CompTIA Security+ Cyber Security Information Systems Identity and Access Management Information Technology Operations User Provisioning Software Software Vulnerability Management Software Licensing
+5 more
Enterprise Software Applications System Availability Software Troubleshooting Information Technology Cisco

Job description

This role is ideal for an experienced technology professional who enjoys balancing hands-on technical leadership with team coordination, vendor management, and continuous improvement initiatives. The successful candidate will be responsible for ensuring a secure, reliable, and efficient technology environment that supports the organization’s business objectives., * Oversee daily technology operations, infrastructure, and end-user support services

  • Manage enterprise hardware, software, cloud-based systems, communications platforms, and workplace technologies
  • Coordinate onboarding, offboarding, user provisioning, and technology lifecycle management processes
  • Maintain and support collaboration platforms, conference room technology, and productivity solutions
  • Monitor infrastructure performance, system availability, and operational reliability
  • Partner with leadership to identify technology needs and implement practical solutions
  • Support cybersecurity programs, vulnerability management efforts, and security best practices
  • Coordinate technology audits, assessments, testing activities, and remediation initiatives as needed
  • Manage relationships with external technology vendors, consultants, and service providers
  • Assist with technology budgeting, procurement, software licensing, and asset management activities
  • Develop and maintain IT policies, procedures, standards, and operational documentation
  • Evaluate emerging technologies and recommend enhancements that improve efficiency and user experience
  • Support office technology projects, infrastructure upgrades, and workplace initiatives
  • Participate in business continuity and disaster recovery planning efforts

Requirements

Do you have experience in Vendor relationship management?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent professional experience

  • 5+ years of experience managing IT operations, infrastructure, systems administration, or enterprise support environments
  • Experience supporting professional services, financial services, investment management, or similarly regulated organizations preferred
  • Strong understanding of Microsoft 365, cloud platforms, networking, endpoint management, and enterprise technology environments
  • Working knowledge of cybersecurity principles, access management, endpoint security, and technology risk management
  • Experience managing third-party vendors, service providers, and technology procurement processes
  • Strong troubleshooting, analytical, and problem-solving skills
  • Excellent communication and stakeholder management abilities
  • Ability to prioritize multiple projects and operational responsibilities simultaneously
  • Hands-on leadership style with a commitment to customer service and continuous improvement

Preferred Qualifications

  • Experience supporting multi-office or hybrid work environments
  • Exposure to cloud infrastructure, SaaS platforms, and modern workplace technologies
  • Familiarity with compliance-oriented environments and security frameworks
  • Experience leading technology implementations, upgrades, or infrastructure modernization projects
  • Relevant certifications such as CompTIA Security+, Network+, Microsoft, Cisco, or similar credentials

This opportunity offers the chance to join a highly respected organization where technology plays an important role in supporting business operations, security, and long-term organizational success.

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