Technical Support Specialist

• Answer incoming calls, support emails, and live chats with professionalism; triage client and employee inquiries with minimal supervision to provide solutions, escalate to Tier 2, or pass to correct department in a timely manner.
• Updating and manipulating data in willSub®.
• Manage inbound feature requests, identify business needs and support.
• Demonstrate functional skill to take ownership, troubleshoot and resolve low level support requests in a single customer interaction to maximize customer experience in an organized and efficient manner.
• Escalate complex support requests to Tier 2, to ensure timely resolution.
• Compiling reports for designated client contacts.
• Manage support tickets proficiently by assessing ticket priority and escalating as necessary through proper channels.
• Deliver informal training to customers and fellow employees.
• Assist in the design and development of curriculums & training modules/courses.Other duties as assigned.

Do you have experience in User training (technical support)?, * A minimum of 1-year customer service, software support or high-volume call center experience preferred

• Excellent oral and written communication, interpersonal and teamwork skills
• Ability to thrive in a fast-paced, rapidly changing environment
• Demonstrate a high level of accuracy in data entry
• Proficiency in Microsoft Office Word and Excel
• Strong interpersonal skills and the ability to work individually and in a team environment
• Ability to multi-task and perform effectively under pressure
• Ability to prioritize and organize workflow
• Must be a self-starter and seek understanding of our systems, as well as any new features or updates as they are released
• Ability to work in a fast-paced setting with attention to detail and follow-up

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays
• Flexible schedule, * Health insurance (medical, dental, vision, life, and disability)
• 401(k)
• Nine paid holidays
• PTOOpportunity for growth

At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees., ESS specializes in placing qualified K-12 personnel in daily, long-term, and permanent school district positions, including substitute teachers, aides, and other school support staff. With more than 900 school district partners nationwide, ESS supports over 5.5 million students each day. Since 2000, we’ve helped improve student achievement while providing meaningful opportunities for passionate educators. Our employees enjoy flexible schedules, comprehensive training, benefits, and ongoing professional development. Learn more at ESS.com.