Testing Automation & execution lead

• Expand the test scope for AIG CONNECT and insurance system applications, improve quality, and promote automation to reduce incidents and ensure quality and reliability.

• Promote validation testing to ensure that AIG CONNECT and insurance system applications meet performance requirements such as processing speed, responsiveness, stability, and scalability, thereby ensuring quality and reliability.

• This role is critical to maintaining our competitive edge in the Japanese market by implementing innovative testing strategies, including the integration of generative AI technologies, while ensuring compliance with regulatory requirements and business objectives.

• You will be responsible for building and leading a high-performing testing team across multiple locations and coordinating effectively with offshore partners to deliver exceptional testing services.

Job Responsibilities

Team Leadership & Management:

• Promote shared ownership among related departments, divisions, and stakeholders, and drive cross-functional collaboration to resolve organizational issues.

• Foster a collaborative and innovative team culture focused on continuous improvement and excellence in testing practices

Vendor & Offshore Management:

• Manage and coordinate with India-based offshore vendors to optimize testing capabilities and cost-effectiveness

• Establish clear communication protocols, quality standards, and performance metrics for offshore partnerships

• Ensure knowledge transfer and maintain consistent testing standards across onshore and offshore teams

Strategic Planning & AI Integration:

• Develop and implement comprehensive test strategies leveraging generative AI technologies to enhance testing efficiency and effectiveness

• Research, evaluate, and deploy AI-powered testing tools and methodologies

• Create roadmaps for digital transformation in testing processes and automation

Operational Excellence:

• Ensure testing processes align with regulatory requirements specific to the Japanese insurance industry

• Collaborate with development teams, product managers, and business stakeholders to define testing requirements

• Implement and maintain testing frameworks, standards, and best practices

Key Relationships

Internal Interactions (Within the Organization)

• Solution Delivery each Tower

• Delivery Quality Governance team

Educational Qualification

• Bachelor’s degree in Computer Science, Information Technology, or related field

Specific Qualifications

• Leadership Skills: Proven experience in managing cross-functional teams and offshore partnerships

• Bilingual Communication: Fluency in both Japanese and English (written and verbal)

• Technical Expertise: Deep understanding of software testing methodologies, automation frameworks, and quality assurance processes

• AI & Innovation: Knowledge of generative AI applications in software testing and quality assurance

• Insurance Industry Knowledge: Understanding of insurance business processes and regulatory requirements in Japan

• Project Management: Strong skills in budget management, contract negotiation, and vendor relationship management

Total Experience

• 8+ years of experience in software testing and quality assurance

• 5+ years of experience in team management and leadership roles

• 3+ years of experience in vendor management and offshore coordination

• Experience in the insurance or financial services industry (preferred)

• Proven track record of implementing innovative testing strategies and AI-powered solutions

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.