Internal IT & Innovation Administrator

The Internal IT & Innovation Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership.

The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.

REPORTS TO: Director of Finance

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

• INTERNAL IT OPERATIONS

• Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
• Manage user lifecycle (onboarding/offboarding, permissions, account administration).
• Deploy and support laptops, desktops, mobile devices, and peripherals.
• Perform patching, upgrades, refresh cycles, and routine system maintenance.
• Monitor system performance, security, and backups.
• Maintain accurate documentation of configurations and procedures.
• Ensure compliance with internal IT policies and change management processes.

1. SUPPORT & SERVICE MANAGEMENT * Serve as primary internal IT support resource (Tier 1-3). * Manage ticket intake, resolution, documentation, and escalation. * Provide professional support to employees at all levels. * Identify and reduce recurring technical issues. * Provide occasional after-hours support as needed. * Technology Strategy & Innovation * Develop and maintain an internal technology roadmap aligned with company goals. * Research emerging tools, automation platforms, and AI solutions. * Identify operational inefficiencies and propose technology-driven improvements. * Lead pilot programs and proof-of-concept initiatives. * Evaluate solutions based on ROI, usability, scalability, and security. * Present recommendations to leadership and support organization-wide adoption. * Track and report measurable outcomes from innovation initiatives.

2. SUCCESS MEASURES * Stable and secure internal IT environment * Timely issue resolution and high employee satisfaction * Reduction in recurring support issues * Successful rollout and adoption of new technologies * Measurable operational improvements, * Adhere to departmental policies for reporting and managing requests and change control * Maintain daily timesheet and expense report entries and submit them accurately and timely * Other duties as required

Do you have a valid Driver’s License license?, Do you have experience in Wireless networking?, Do you have a Associate’s degree?, Strong working knowledge of:

• Microsoft Windows Server
• Microsoft Active Directory (AD, DNS, Group Policy)
• Microsoft 365 & Exchange
• Microsoft Intune
• Windows Desktop OS
• VPN and remote access solutions
• Endpoint security platforms
• Backup and disaster recovery systems
• Wi-Fi and LAN networking fundamentals
• HP and Dell hardware environments
• Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.

SOFT SKILLS & COMPENTENCIES:

• Strong technical troubleshooting skills
• Organized and process-oriented
• Clear communicator
• Strategic thinker with hands-on execution ability
• Independent, accountable, and collaborative, * 3-5+ years of progressive IT experience
• Strong systems administration background
• Experience supporting Microsoft 365 and Windows environments
• Experience implementing or evaluating new technologies preferred
• Associate or Bachelor’s degree in IT-related field preferred

Preferred Certifications:

CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

• Primarily office-based work using standard computer equipment
• Ability to remain calm and effective during time-sensitive situations
• Occasional evening or weekend work as needed
• Valid driver’s license and reliable transportation