Network Operations Center Technician

The Network Operations Center (NOC) Technician is responsible for monitoring, troubleshooting, and resolving network, hardware, and software issues to ensure uninterrupted service for internal users and customers. This role supports a high-volume call center environment and corporate teams, providing both remote and onsite technical support across systems, devices, and network infrastructure., * Monitor and troubleshoot network, system, and user-reported issues through helpdesk tickets, phone, chat, voicemail, and email

• Provide Tier 1-2 support for hardware, software, and network-related problems
• Diagnose and resolve connectivity issues including Wi-Fi, VPN, and general network performance
• Perform account management tasks including password resets, unlocks, and access provisioning
• Support VPN access, configuration, and troubleshooting for remote users
• Troubleshoot call center technologies and applications to minimize downtime
• Assist with new hire onboarding, including equipment setup and deployment
• Image, configure, and reimage laptops and desktop systems
• Maintain and update asset tracking systems for all IT equipment
• Manage user accounts and group assignments within Active Directory
• Assist with user account creation, modification, and deactivation
• Escalate complex issues to appropriate teams when necessary

Do you have experience in Wireless networking?, Do you have a High school diploma or GED?, * Strong proficiency with Windows 10 and Microsoft Office Suite

• Experience with PC/laptop imaging, configuration, and deployment
• Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, VPN connectivity)
• Ability to troubleshoot technical issues both onsite and remotely
• Strong problem-solving and analytical skills
• Excellent communication skills with the ability to support non-technical users
• High level of patience and customer service orientation
• Dependable with consistent attendance and performance
• Ability to work flexible shifts, including nights and weekends

Preferred Qualifications

• 2+ years of experience in IT support, help desk, or NOC environment
• Experience supporting call center technologies or telephony systems
• Familiarity with Active Directory and user access management
• Exposure to ticketing systems and asset management tools

Education

• High school diploma or GED required
• Associate degree or relevant IT certifications (CompTIA A+, Network+) preferred

Pulled from the full job description

• Flexible schedule