Lead Application Support Engineer

Wells Fargo is seeking a Lead Systems Operations Engineer in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). Team is seeking a Payments Modernization Platform Engineer / SRE to join Payments & Liquidity Technology (GPLT), supporting the transformation of the high-value payments landscape as we modernize legacy wire platforms onto a new, event-driven, cloud-native architecture. This role sits at the intersection of engineering, service management, and reliability. You will be embedded early in the Payments Modernization lifecycle to ensure platforms are operable, resilient, observable, and supportable by design, not retrofitted after go-live. You will work closely with Application Engineering, Architecture and Service Operations teams to shape how new payment capabilities are built, tested, released, and stabilized at scale.

This role embeds Site Reliability Engineering and production engineering practices into Payments Modernization initiatives from design through early life support, ensuring platforms are resilient, scalable, observable, and operationally ready. The engineer defines and validates non-functional requirements, leads capacity and performance testing for high-volume and peak payment events, and ensures robust replay, retry, and exception-handling for event-driven flows. They own permit-to-operate readiness, cutover and early life support models, and ensure runbooks, on-call readiness, and escalation paths are production-grade before go-live. The role drives end-to-end observability, SLOs and error budgets, reduces alert noise, and analyzes early defect patterns to stabilize services. Through chaos engineering, blameless RCAs, and continuous service improvement, this position strengthens recovery, reduces risk, and improves the reliability of critical payment platforms.

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In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals, Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Do you have experience in Systems engineering?, * 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of application support experience
• 3+ years of Platform experience in Kubernetes / container orchestration, * 2+ years of CI/CD & Automation experience in Progressive delivery, automated rollback, reliability-as-code concepts
• 2+ years of Application Frameworks experience in Spring Boot, Spring WebFlux, etc.
• 2+ years of Data Stores & Caching experience with MongoDB, Redis
• 2+ years of Resilience experience with Resilience4J, retry/replay patterns
• 2+ years Observability: Distributed tracing, metrics, logging, SLO tooling
• 2+ years Testing & Resilience Validation: BlazeMeter, Chaos Monkey
• Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment
• Demonstrated ability to productionize new platforms, not just support them
• Solid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profile
• Experience working with event-driven, distributed architectures
• Comfortable operating in early-stage, ambiguous transformation environments

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow.