Production Support Analyst

• Monitor production applications, scheduled jobs, and the incident management ticketing system (ServiceNow)
• Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams
• Investigate application and data-related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution
• Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes
• Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers using SQL and TOAD
• Perform backend data modifications using SQL in accordance with change management and security procedures
• Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume
• Support applications built on .NET, Java, and Oracle database platforms
• Work within enterprise tools, including ServiceNow, CLM, jQuery, and SharePoint
• Support operational reporting and analysis efforts, including basic Power BI dashboards
• Utilize beginner-level scripting or automation (Python or C#) to assist with diagnostics, data handling, or operational efficiencies as appropriate

Do you have experience in Stored procedures?, Do you have a Bachelor’s degree?, Education: Bachelor’s degree in computer science or Equivalent Experience: Minimum 4 years of relevant experience Clearance: Must hold an Active DoD Secret Clearance or higher, * Bachelor’s degree in Computer Science, Information Technology, or a related field

• Active DoD Secret Clearance or higher required
• Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role
• Strong problem-solving skills with the ability to break down complex technical and process-related issues to identify root causes
• Experience supporting applications developed on .NET, Java, and Oracle database platforms
• Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD
• Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint
• Excellent verbal and written communication skills with the ability to explain technical issues clearly to non-technical users and collaborate effectively with development and IT teams, * Beginner-level experience with Python scripting for basic automation, diagnostics, or data processing
• Familiarity with C# applications for troubleshooting or support purposes
• Experience building or supporting Power BI dashboards or reports
• Demonstrated interest in learning and supporting automation and AI-assisted operational workflows as the environment evolves

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * HSA & FSA Plans
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance
• Wellness resources

At DANE, we put talented people on programs that matter. From day one, you’ll have competitive benefits, aggressive PTO, and the opportunity to do meaningful work on some of the most mission-critical systems in the federal government.