IT Support Technician (Part-Time)

Gulf Coast Medical Center is seeking a dependable, technology-minded individual for a flexible part-time IT Support Technician position. This opportunity is ideal for a college student, recent graduate, or aspiring IT professional seeking hands-on experience in a real-world healthcare technology environment supporting a multi-site healthcare organization with over 90 employees and multiple medical offices.

Working directly with our Senior Systems Administrator, you will gain practical experience supporting a multi-site medical organization while developing skills in desktop support, networking, cybersecurity, hardware deployment, and healthcare information systems.

This position offers mentorship, training, and exposure to technologies commonly used in healthcare organizations, making it an excellent stepping stone for individuals pursuing careers in Information Technology, Systems Administration, Cybersecurity, or Healthcare IT.

What You’ll Learn

• Desktop and laptop deployment, configuration, and support
• Microsoft Windows and Microsoft 365 administration
• Networking fundamentals and troubleshooting
• IT asset management and inventory control
• Cybersecurity fundamentals and endpoint protection
• Healthcare technology systems, including eClinicalWorks (eCW)
• Technical documentation and IT support best practices

Primary ResponsibilitiesTechnical Support

• Provide first-level technical support for hardware, software, printer, and connectivity issues
• Respond to support requests through the ticketing system, telephone, and in-person visits
• Troubleshoot and resolve common workstation and peripheral issues
• Escalate complex problems to senior IT staff as appropriate
• Create, update, and manage support tickets within the IT ticketing system

Hardware & Software Deployment

• Configure, image, and deploy desktops, laptops, printers, and mobile devices
• Install, update, and maintain software applications
• Assist with workstation setup for new employees and office relocations

Asset Management

• Track and maintain inventory of computers, peripherals, software licenses, and technology assets
• Document equipment assignments and lifecycle information
• Assist with equipment replacement, recycling, and disposal processes

Documentation & Maintenance

• Document troubleshooting steps, resolutions, and support activities
• Identify recurring issues and communicate improvement opportunities
• Perform routine system maintenance and updates as assigned

Do you have a valid Driver’s License license?, Do you have experience in Customer communication?, Do you have a Associate’s degree?, Education & Certifications

• CompTIA A+ certification preferred
• Candidates actively pursuing A+ certification are encouraged to apply
• Associate degree coursework in Information Technology, Computer Science, Cybersecurity, or a related field is preferred
• Current students and recent graduates are welcomeTechnical Knowledge
• Basic understanding of Microsoft Windows operating systems
• Familiarity with computer hardware and troubleshooting concepts
• Understanding of networking fundamentals including TCP/IP, Wi-Fi, DNS, and DHCP
• Experience with Microsoft Office and Microsoft 365
• Familiarity with Google Workspace and Adobe Acrobat is a plus

Skills & Attributes

• Strong customer service mindset
• Excellent communication and interpersonal skills
• Ability to learn new technologies quickly
• Strong troubleshooting and analytical abilities
• Organized, detail-oriented, and dependable
• Professional attitude and willingness to assist others

Additional Requirements

• Valid driver’s license and reliable transportation
• Ability to travel between Gulf Coast Medical Center locations as needed
• Ability to lift and move computer equipment and peripherals up to 40 pounds

Pulled from the full job description

• Paid training