Mobile Operations Manager

The successful candidate for this position will oversee the Mobile Ministry’s staff and non-medical operations and build a network of support for our clients through community engagement.

Reports to: Sierra Pregnancy + Health Director of Clinic Operations

Organization Statement: Sierra Pregnancy + Health (SPH) upholds the sanctity of human life by exhibiting Jesus’ love to those facing unplanned pregnancies and by providing necessary resources to empower the choice of life for the unborn.

Ministry Purpose: This position plays a significant role in achieving the religious mission of the ICU Mobile Unit and, thus, has a ministry purpose., Mission & Culture: * Adheres to the clinic’s Statement of Faith, Mission Statement, and Code of Christian Conduct, and all organization policies. * Supports the religious mission of the clinic and encourages the spiritual growth of staff and clients. * Reinforces the humanity of the unborn child with patients, their guests, staff, and others. Administration * Responsible for the day-to-day Mobile Ministry operations and may delegate duties, including but not limited to stocking of supplies, documentation, and mobile mechanical operations. * Strong adherence to client confidentiality and HIPAA regulations. * Upholds the center’s policies and procedures. * Ensure all communications are returned promptly. Oversee the retrieval, sorting, and distribution of all communication; Ensure accurate documentation of client visits. * Prepare and maintain memos, correspondence, reports, and other documents as requested. * Enter and check Mobile Ministry client data in database and maintain accurate center documents and compile monthly mobile statistics. * Manages all Mobile Ministry paperwork, receipts, mileage, and forms to maintain accurate expenditures and to Aid in the compilation of monthly/yearly budgets and statistics. * Submit monthly statistics report to ICU Mobile promptly. * Ensure receptionist duties [dispatch center] for Mobile Ministry are completed: answering the ICU line, screening potential clients, scheduling appointments, checking Mobile Ministry phone voice mail. * Ensure mobile unit maintenance is completed in a timely manner; maintain necessary safety standards and maintenance schedule.

Client Services * Ensure prayer is an integral part of each day for mobile staff and volunteers. * Ensure evangelism tools and methods are utilized with each client and/or visitor. * Assist in evaluating and implementing Mobile Ministry client services programs and materials. * Serve as a Patient Advocate as scheduled (see Patient Advocate Job Description).

Community Engagement * Develop a Network of Support for our clients by identifying ministries and community agencies/facilities that will meet the core needs of the client in the various mobile service location areas. * Establish and cultivate relationships with the identified ministries, agencies/facilities to develop ministry and community partners. * Train the Mobile Team to utilize partnerships in establishing a community support network for the client. * Coordinate mobile tours, observations, community appearances, and participation at other venues as opportunities arise, or as requested by ICU Mobile.

Training and Supervision * Assists the SPH Training + Education Department in the onboarding of Patient Advocates and ICU Mobile Nurses. * Participate in weekly meetings with supervisors, training, and conferences as requested. * Coordinate scheduling of mobile staff and direct daily non-medical task assignments. * Encourage and help equip mobile staff with day-to-day operational tasks. * Comply with federal, state, and licensure, supervision, and professional continuing education and requirements.

Public Relations: * Outside of clinic regular hours, attend annual fundraisers, tour days, and other all-staff events. * Assist in increasing the exposure of our services to outside partners, churches, and organizations. Other duties as assigned.

Qualifications: * Is a committed Christian who is a member of good standing in a local church, demonstrates a personal relationship with Jesus Christ as Savior and Lord, and has a sincere, mature faith and can share the gospel. * Demonstrates maturity, professional appearance and conduct, stability, and initiative resulting in the ability to carry out responsibilities with minimal supervision. * Expresses a desire to reach out to at-risk patients considering abortion and those who have experienced miscarriage, stillbirth, infertility, hysterectomy, and any other related reproductive losses. * Believes in the sanctity of all human life from the moment of conception through natural death and would not under any circumstances refer or advise a woman to terminate a pregnancy. (When a situation arises where a woman’s life is at risk, we take measures to preserve her life, hoping that the woman and her child can both be saved.) * Ability to show Christ-centered care, compassion, and understanding to those in need. * Exhibits strong interpersonal skills, including listening, patience, staying calm and composed during various interactions, and communicating professionally and effectively through phone, text, email, and in-person with patients, clients, staff, volunteers, and diverse audiences. * Demonstrates strong spiritual and administrative leadership skills with the ability to work collaboratively on a multidisciplinary team, provide spiritual leadership and discipleship, encouragement and solve problems independently. * Experience training individuals and small groups. * Ability to multitask and work well in a mobile medical clinic setting as part of a multidisciplinary team. * Strong oral and written communication skills with attention to detail and experience with proficiency in Microsoft 365 Suite and appropriate software, scheduling and record-keeping platforms. * Ability to engage with clients and community in various social media platforms, including Facebook, Twitter, and Instagram. * Possess an associate or bachelor’s degree with 1-3 years of work experience or equivalent. * Experience in a pregnancy center is preferred but not required. * Valid Driver’s License and insurance and willingness/ability to drive an RV (ICU Mobile Unit).