IT ADMINISTRATOR

The ARIES Project Director is responsible for managing the maintenance and operation contract of the integrated eligibility system. This role ensures eligibility and benefit management capabilities to the State of Arkansas for Medicaid, Supplemental Nutrition Assistant Program (SNAP), and other programs are functioning as designed., The IT Administrator is a critical role within a department/agency, responsible for the management, maintenance, and optimization of the state’s IT infrastructure and systems. This position plays a key role in ensuring that technology resources are secure, efficient, and operating at peak performance to support government services. The IT Administrator will be responsible for overseeing network administration, system configurations, user support, and maintaining security protocols., Manage, configure, and maintain state-of-the-art IT systems, servers, and network infrastructure. Ensure the availability, performance, and security of all IT systems that support government functions, including local and cloud-based resources. Monitor system performance and resolve issues proactively. Provide technical support for system issues, network outages, and hardware/software malfunctions. Troubleshoot issues and coordinate with other departments or external vendors as needed to resolve problems in a timely manner. Offer end-user support for various IT-related issues. Implement and enforce security protocols to protect state data, systems, and networks from cyber threats. Conduct routine security assessments and apply necessary patches and updates to ensure compliance with security standards and regulatory requirements. Perform regular updates and maintenance to ensure systems remain up to date, secure, and operating efficiently. This includes managing software upgrades, hardware configurations, system patches, and updates. Develop, test, and maintain backup and disaster recovery procedures to ensure data integrity and availability. Ensure that data backups are completed successfully and stored securely, and perform recovery operations as needed. Maintain accurate and up-to-date records of systems configurations, network diagrams, software licenses, and troubleshooting logs. Prepare reports on system performance, security incidents, and system updates for management review. Administer user accounts and access to systems, applications, and resources. Manage permissions, login credentials, and user authentication processes to ensure secure and appropriate access.

Knowledge and Skills

Solid knowledge and experience with a variety of IT systems, including network administration, server management, cloud computing, and system configurations. Proficiency in system troubleshooting and maintenance. Strong analytical and problem-solving abilities to quickly identify and resolve IT issues. Ability to diagnose and address system failures or performance issues efficiently. Strong understanding of cybersecurity principles and practices. Experience implementing and maintaining security measures to protect sensitive data and systems. Effective communication skills to interact with end-users, team members, and management. Ability to explain technical concepts to non-technical users clearly and concisely. Strong attention to detail when performing system configurations, troubleshooting issues, and ensuring all security protocols are followed. Accurate documentation and record-keeping are essential. Ability to provide exceptional support to end-users, understanding their needs and providing solutions in a timely and professional manner.

A Bachelor’s degree in Information Technology, Computer Science, or a related field is required, plus eight (8) years of progressively responsible experience in IT management or technology operations.