IT Support Specialist

Sims Global Solutions is seeking a hands-on, customer-focused IT Support Specialist to serve as the primary technology resource for our growing organization. This is a unique opportunity for an IT professional who enjoys wearing multiple hats and making a direct impact on business operations.

As a team of one, you will provide day-to-day technical support for approximately 30-50 employees, manage hardware and software systems, coordinate with technology vendors, maintain network and security standards, and ensure our employees have the tools they need to succeed. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment and takes ownership of technology initiatives from start to finish., * Serve as the primary point of contact for all employee technology support requests.

• Troubleshoot and resolve hardware, software, printer, mobile device, and peripheral issues.
• Configure, deploy, maintain, and replace desktop computers, laptops, monitors, and other technology equipment.
• Assist employees with Google Workspace applications including Gmail, Drive, Docs, Sheets, Meet, and Calendar.
• Support onboarding and offboarding activities including user account setup, access management, and equipment provisioning., * Troubleshoot network connectivity, internet performance, wireless access, and related infrastructure issues.
• Monitor and maintain office networking equipment including firewalls, switches, wireless access points, and internet services.
• Coordinate with internet service providers and technology vendors to resolve outages and performance issues.
• Maintain system documentation, inventory records, and network diagrams.

Security & Compliance

• Support company cybersecurity initiatives and best practices.
• Manage endpoint security, software updates, patch management, and antivirus solutions.
• Assist with user access controls, password policies, and account security.
• Monitor and help maintain physical and network security standards.
• Ensure technology assets and systems comply with company policies and security requirements., * Serve as the primary liaison with external IT vendors, service providers, and technology partners.
• Coordinate technology purchases, renewals, repairs, and service agreements.
• Manage inventory of IT equipment, accessories, and office technology supplies.
• Recommend hardware and software improvements based on business needs.

Technology Planning & Continuous Improvement

• Identify opportunities to improve technology processes, security, and user experience.
• Assist leadership with technology budgeting and planning.
• Research and recommend new technologies that support company growth and operational efficiency.
• Create and maintain user guides and technical documentation., * Maintain and support company websites, web hosting environments, domain registrations, and related digital platforms.
• Coordinate website updates, content changes, plugin management, and basic backend administration.
• Troubleshoot website performance, uptime, security, and functionality issues while working with internal stakeholders and external development partners.
• Manage website user accounts, permissions, integrations, forms, and data collection tools.
• Monitor website security, backups, SSL certificates, and software updates to ensure reliable and secure operations.
• Assist with implementation and support of web-based business applications, analytics tools, and digital marketing technology platforms.

Do you have experience in macOS administration?, * 2+ years of experience in IT support, help desk, systems administration, or a similar role.

• Experience supporting both hardware and software environments.
• Strong troubleshooting skills across desktops, laptops, networking equipment, and business applications.
• Experience administering Google Workspace or similar cloud productivity platforms.
• Experience supporting VoIP phone systems, preferably RingCentral.
• Familiarity with network troubleshooting including Wi-Fi, internet connectivity, VPNs, and basic network infrastructure.

Technical Skills

• Windows and macOS support
• Google Workspace administration
• Voip administration and support
• Hardware deployment and maintenance
• Network troubleshooting and connectivity support - Unifi Experience a plus
• Endpoint security and access management
• Mobile device support
• Printer and peripheral support
• Basic cybersecurity best practices
• Vendor management and coordination, * Experience serving as the primary IT contact for a small or mid-sized organization.
• Familiarity with cloud-based business applications and SaaS environments.
• CompTIA A+, Network+, Security+, Google Workspace, or similar certifications.
• Experience managing technology inventories and IT procurement.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Sims Global offers a complete and competitive benefit package designed to meet individual and family needs.
• Multiple Medical Plans to choose from
• Dental
• Vision
• Retirement match up to 3%
• Paid Time Off
• Amazing perks of onsite Kitchen, 3,000 sq foot gym, laundry and showers.