Digital Champion

Are you highly tech-savvy, organised, and passionate about helping others make the most of digital tools? Do you enjoy problem-solving, supporting teams, and driving digital transformation?

Hartwig Care is seeking a committed Digital Champion to join our Operations team. This is a fantastic opportunity to make a meaningful impact by improving digital literacy across the organisation, supporting system efficiency, and ensuring high standards of data quality.

This is an excellent chance to join a progressive, supportive, and quality-driven organisation, and to play an active role in shaping digital practices within Hartwig Care Ltd., * Support the integration of new branches or contracts into existing systems under supervision from Head Office

• Assist with the implementation of new IT products, system updates, and digital tools
• Help staff maximise the functionality of IT systems, including Access People Planner, Access Care Planning, Access Care Compliance, Access Recruit, Access Screening, and others
• Deliver tailored training sessions for new and existing staff
• Provide one-to-one and group support to ensure staff feel confident using digital tools
• Conduct data health checks to maintain accuracy and compliance with group standards
• Audit key datasets, including finance records, staff files, and service user records
• Validate Power BI dashboards with development teams to ensure accuracy and relevance
• Collaborate with staff to optimise the use of applications and digital processes
• Create, manage, and resolve cases within Access systems, liaising with support teams as needed
• Ensure GDPR compliance across all system permissions and user access
• Confirm that users only access data required for their roles
• Attend regular meetings with Head Office, Systems Support Specialists, and the development team
• Adjust system configurations in collaboration with Head Office when operational needs change

If you are a motivated professional passionate about digital improvement and supporting others, apply today and join a team committed to innovation, quality, and excellence.

Do you have experience in Power BI?, * Strong IT proficiency and confidence using multiple software applications

• Highly motivated, ambitious, and passionate about supporting digital adoption
• Excellent communication and active listening skills
• Ability to train and support colleagues with patience and clarity
• Strong attention to detail and accuracy when managing data and reports
• Previous experience supporting digital systems or IT training (desirable)
• Experience with Access systems (People Planner, Care Planning, Care Compliance, Recruit, Screening) is an advantage
• Strong problem-solving skills with a proactive, solution-focused approach
• Ability to work collaboratively with various teams across the organisation
• Trustworthy, organised, and able to manage responsibilities independently

• Permanent position with full-time hours
• Ongoing training
• Paid Time Off - 20 days annual leave + bank holidays
• Enhanced DBS Check - provided at no cost
• Fast-tracked job offer system
• Job security
• Employee Assistance Programme (EAP) offering free confidential counselling and tailored support programmes
• Opportunities for personal and professional growth and development
• A supportive and welcoming working environment
• Instore discounts with a Blue Light Card, offering exclusive savings across a range of high-street retailers
• And more