Technical Analyst

We are seeking a Technical Analyst to support a complex federal government content management and digital experience contract spanning multiple integrated workstreams. This is a writing-intensive, embedded role: the selected candidate will lead requirements documentation from elicitation through stakeholder sign-off, working in close daily partnership with developers, content strategists, and accessibility specialists to modernize the agency’s public-facing digital properties., * Lead authoring of requirements documentation - BRDs, functional and non-functional specifications, user stories, use cases, process flows, and acceptance criteria - and maintain a requirements traceability matrix (RTM) through design, development, and testing

• Facilitate elicitation sessions with agency program stakeholders and technical teams; identify and resolve requirements conflicts, gaps, and dependencies across workstreams

• Author and manage user stories, epics, and backlog items in JIRA; validate requirements against the agency’s digital strategy and applicable federal policies (21st Century IDEA Act, Plain Language Act, Section 508)

• Serve as Certified Scrum Master, facilitating sprint ceremonies and supporting the Product Owner in maintaining a prioritized backlog; track and report on sprint progress and scope changes

• Document requirements for Drupal CMS web properties including content types, workflows, metadata schemas, and integrations; support API integration documentation and analytics requirements (DAP, Google Analytics, Domo, Tableau)

• Lead digital accessibility requirements analysis (WCAG 2.1 AA / Section 508) and participate in compliance testing using ANDI, axe DevTools, and screen readers (NVDA, JAWS)

• Build trusted relationships with agency CORs and program office leads; communicate complex technical concepts clearly across executive and working-level audiences

• Note: UI/UX tasks and wireframe creation are handled by dedicated design team members and are not part of this role

Do you have experience in WCAG?, Do you have a Bachelor’s degree?, * US Citizenship required

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, Communications, or related discipline

• 6+ years of experience in business or technical analysis, including demonstrated experience on federal web or digital modernization initiatives

• Certified Scrum Master (CSM) or equivalent Agile certification - required

• Proven track record as lead author of complex requirements artifacts in an Agile/Scrum environment

• Working knowledge of Section 508 / WCAG 2.1 AA, REST APIs, HTML/CSS fundamentals, and CI/CD workflows

• Proficiency in JIRA and Microsoft Office 365; excellent written communication skills for both technical and non-technical audiences

• Superb organizational skills, high attention to detail, and ability to manage multiple deliverables with minimal supervision

Preferred Qualifications

• Drupal CMS experience - strongly preferred (content types, workflows, metadata schemas, views, integrations)

• Familiarity with the 21st Century IDEA Act, USWDS, and federal plain language and content strategy guidelines

• Experience with human-centered design (HCD) methodologies and federal agency environments

• Experience defining requirements for AI/ML-assisted features, search, personalization, or chatbot integration

• Advanced Scrum or BA certification (A-CSM, SAFe SM, CBAP, PMI-PBA, or equivalent)

$100,000 - $110,000 a year - Full-time, Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance