Field Service IT Technician

Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with HP servers, data centers, printers, and PCs. This role requires a high level of customer service skills, as you will be the face of Hemmersbach in our clients’ locations. You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location., * Provide onsite and remote technical support with strong customer service.

• Install, upgrade, and repair desktops, laptops, printers, POS, servers, and data center equipment.
• Troubleshoot hardware, software, and network issues (including HP servers).
• Collaborate with internal teams and manage spare parts inventory.
• Deliver daily regional customer support.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Unlimited employment contract
• Onboarding program
• Buddy program
• International job opportunities
• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Sick leave payments
• Internal career development program
• Holiday/ Vacation Bonus
• Vision Insurance

• Minimum of 2 - 3 years of experience in IT support (printers, HP servers, data centers, and enterprise-level projects).
• Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.
• Willingness to commute long distances between customer sites and must have a valid driver’s license.
• Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
• Available to work a rotational 24/7 on-call; scheduled shift and Ability to lift and carry equipment up to 50+ lbs.

• This role is an Hourly Non-Exempt position with a targeted salary range of $23 - $27 USD.