Director of Information Technology (IT)

Essential duties and responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

• Partner with the CTO and executive leadership to define and execute a forward-looking, enterprise-wide IT strategy aligned with Foothill’s strategic priorities
• Serve as an advisor on technology investments, digital enablement, cybersecurity risk, and operational scalability.
• Develop and govern a technology roadmap, ensuring prioritization aligns with the credit union purpose, risk mitigation, and member impact
• Contribute to enterprise strategic planning, aligning IT initiatives with organizational goals and culture priorities. Oversee the day-to-day operations, performance, workload, and service quality of the department
• Establish and monitor department metrics for service quality, ticket response and resolution, uptime, project delivery, security control maturity, risk remediation, and team capacity
• Lead service management practices (incident, problem, change management) to improve service reliability and user experience
• Champion a security-first culture, ensuring cybersecurity practices are Embedded across all technology decisions and operations
• Lead information security programs, including vulnerability management, threat response, access control, security awareness, patch governance, endpoint/server/network protection, backup readiness, security awareness, vendor risk, and audit remediation
• Act as one of the IT team’s incident response leaders, coordinating communication, resources, containment, recovery, documentation, and reporting in alignment with the incident response policy
• Facilitate and respond to IT audit, regulatory, and cybersecurity assessment activities, including evidence collection, management responses, remediation tracking, and ongoing control improvement
• Meet with internal and external auditors, NCUA regulators, and outside representatives to review the overall security, reliability, and soundness of the credit union’s technology environment
• Ensure smooth delivery and operation of IT services by reporting on systems performance, creating baseline standards, and identifying process or platform improvements in a data-driven fashion using company Business Intelligence platforms
• Identify technology, equipment, and software needs and make recommendations to business decision-makers; work across departments to identify, implement, secure, and support IT systems, software, and related components
• Analyze business requirements by partnering with key organizational stakeholders to develop effective, secure, and sustainable solutions for IT needs
• Develop, maintain, review, and continuously improve technical procedures, standards, policies, reporting, and department documentation
• Drive innovation and thoughtful technology adoption to enhance operational efficiency, service reliability, member experience, and organizational competitiveness
• Prepare progress reports, risk updates, budget reports, project updates, and recommendations for senior management
• Build, lead, and develop a high-performing IT team with a focus on engagement, accountability, and continuous learning, including performance appraisals, coaching and counseling staff members, and completing other tasks necessary to ensure effective performance of subordinate staff members
• Champion employee well-being, workload balance, and sustainable performance
• Act as a champion of continual improvement, and innovation; represent Foothill IT with credibility in interactions with auditors, regulators, vendors, and industry peers
• Develop and manage the IT budget, ensuring responsible stewardship and alignment with strategic priorities
• Optimize resource allocation (people, tools, vendors) to support operational and strategic outcomes
• Drive alignment and engagement through clear, transparent communication
• Attend meetings as required or assigned
• May perform other duties or projects as assigned

• Bachelor’s degree in Computer Science, Management Information Systems, Cybersecurity, Information Systems, or a related field preferred; equivalent combination of education and relevant work experience may be considered.
• Minimum of ten (10) years of progressive IT experience, including infrastructure/network administration, systems administration, cybersecurity, IT operations, or related technology leadership experience.
• Minimum of eight (8) years of management experience, including direct supervision, coaching, performance management, delegation, staff development, and team accountability.
• Experience in a financial institution, credit union, or regulated environment strongly preferred.
• Demonstrated experience leading information security, audit readiness, incident response, vendor risk management, business continuity/disaster recovery, and regulatory remediation activities.
• Experience managing budgets, vendors, projects, and cross-functional technology initiatives.

Preferred Certifications:

• Current cybersecurity, network, infrastructure, cloud, or IT governance certifications are strongly preferred.
• Cisco Certified Network Associate (CCNA), Fortinet Certified Professional (FCP), VMware Certified Professional (VCP), CompTIA Security+, Network+, Linux+, CySA+, CISSP, CISM, CRISC, or equivalent certifications are desirable.
• Current Microsoft role-based certifications related to Azure, Microsoft 365, security, identity, endpoint management, or infrastructure are desirable.

Other Skills and Abilities:

• Strong work ethic and personal accountability; demonstrates urgency, reliability, preparation, ownership, and follow-through on commitments.
• Leads by example and builds trust through consistency, professionalism, transparency, sound judgment, and a service-minded approach.
• Ability to manage, coach, motivate, and hold a technical team accountable while maintaining a positive and collaborative department culture.
• Strong understanding of information security governance, cybersecurity controls, risk management, identity and access management, vulnerability management, patching, backup/recovery, and incident response practices.
• Strong troubleshooting and analytical skills to analyze security requirements, relate them to appropriate security controls, and resolve complex technology issues.
• Strong problem-solving skills in troubleshooting LAN/WAN, servers, routers, switches, endpoint systems, cloud services, and related hardware/software problems; working knowledge of Linux and Windows operating systems, communications, and network standards.
• Ability to translate technical issues, cybersecurity risks, and technology investments into clear business language for executives, auditors, regulators, vendors, and team members.
• Strong written and oral communication skills, including the ability to create clear documentation, reports, policies, procedures, and management updates. . click apply for full job details

Benefits and Perks:

• 100% covered Medical/Dental/Vision for Team Members
• 401(k) plan with match
• Profit-Sharing Plan
• Loan Discounts
• Paid Holidays
• Paid Time-Off
• And more!

What You’ll Do: The Director of Information Technology (DIT) at Foothill Credit Union is a forward-thinking, people-centered leader who brings our technology vision to life in ways that reflect who we are-friendly, collaborative, and committed to exceptional member and team member experiences. In this role, the DIT partners across the organization to design, deliver, and continuously enhance secure, reliable, and innovative technology solutions that make life easier for our members and our team. Acting as a trusted advisor and culture champion, the DIT ensures our technology is not only effective, but intuitive, empowering, and aligned with Foothill’s mission, core values, and vibrant workplace culture.

Foothill Credit Union isn’t just a financial institution-we’re a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we’ve been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members’ financial health.

Our commitment to excellence speaks for itself:

• Five-Star Rating from Bauer Financial-placing us among the best in the industry.
• Recognized by America’s Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence.
• in California for Q4 2025 in the overall return of value to members among peer credit unions ($700MM-$1B), according to Callahan & Associates.

But we’re more than numbers-we’re a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you’re not just building a career-you’re making a difference.