PC Support Specialist - Information Technology

The PC Support Specialist supports PC hardware and software, including installation, maintenance, troubleshooting, and inventory. The position also provides help desk support to Library staff., * Provides support and troubleshoots and resolves staff technology-related issues.

• Installs and repairs hardware, software, and peripheral equipment.

• Images, configures, and upgrades PCs and mobile devices.

• Installs and supports software solutions for all devices.

• Supports print management systems.

• Images, configures, installs, and supports self-check-out devices and payment systems, including coin boxes and credit card readers.

• Installs, configures, and supports VPN solutions for laptop users.

• Maintains inventory of technology equipment.

• Supports and advances the Library’s mission of connecting people with the world of ideas and information.

• Embraces and embodies the Library’s core beliefs, strategic priorities, and pillars of excellence.

• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.

• Complies with Cincinnati & Hamilton County Public Library’s workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.

• Other duties as assigned.

Do you have a valid Driver’s License license?, Do you have experience in Hardware diagnostics?, Do you have a High school diploma or GED?, * Knowledge of hardware, software, and common library-related technologies.

• Skill in customer service.

• Ability to troubleshoot information technology-related problems.

• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.

• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library., * Education: High School diploma or equivalent is required.
• Certifications or licensure: A driver’s license and a driving record acceptable to the Library’s insurance provider are required.
• Years of relevant experience: Two or more years is preferred. Network experience and A+ certification is preferred.
• Years of experience supervising: None