Senior Credit Analyst - Customer Management

• Support customer onboarding, KYC, KYB, and screening activities
• Review customer applications and compliance documentation
• Conduct manual reviews of flagged accounts and restrictions
• Maintain customer records and account data accuracy
• Communicate with dealers, customers, and internal teams
• Support regulatory compliance and risk management initiatives
• Analyze customer data and provide recommendations
• Update CRM systems and onboarding records
• Assist fraud prevention and compliance investigations
• Generate reports and maintain documentation

Do you have a valid Certified Debt Collection Professional (CDCP) certification?, Do you have experience in Investigations regulatory compliance?, Do you have a Bachelor’s degree?, * KYC / KYB / AML experience

• Customer onboarding or account management
• Data analysis and problem-solving skills
• Policy and procedure interpretation
• CRM, ERP, or customer database experience
• Strong communication and customer service skills
• Attention to detail and compliance mindset
• Ability to work independently

Preferred Skills

• Credit & Collections experience
• Banking, Financial Services, or Risk Management background
• Regulatory compliance experience
• Customer screening and fraud prevention exposure
• French bilingual proficiency (1 opening)
• Internal systems knowledge
• Agile mindset and strong work ethic, * Bachelor’s Degree or equivalent experience

Experience

• Customer onboarding, compliance, credit, collections, banking, financial services, or risk management experience preferred
• Experience with CRM systems, customer records, and data analysis, * Credit analysis: 2 years (Required)
• KYC / KYB / AML : 2 years (Required)
• Customer onboarding or account management: 2 years (Required)
• Maintain customer records : 2 years (Required)

4.44.4 out of 5 stars Johnston, IA 50131 $27 - $31 an hour - Contract, Ideal Background

• Credit Analyst
• Collections Analyst
• Customer Onboarding Specialist
• KYC / KYB Analyst
• AML Analyst
• Risk & Compliance Analyst
• Banking Operations Specialist
• Financial Services Representative