Information Technology Specialist (CUSTSPT) Information Technology Specialist (ITSP)

In this Information Technology Specialist (CUSTSPT) IT Specialist - Reservist position, you will be a member of the IT Cadre and will serve as an IT Specialist that performs a wide range of IT management activities that extend and apply to specified units in the FEMA organization and its major components., The Reservist Program is an appointment type granted under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, Section 306 (b), which authorizes FEMA to appoint such temporary employees as necessary to accomplish work authorized under the Act.

Duties

What will I do in this position if hired?

In this Information Technology Specialist (CUSTSPT) Information Technology Specialist (ITSP) position, you will be a member of the IT Cadre and will serve as an IT Specialist that performs a wide range of IT management activities that extend and apply to specified units in the FEMA organization and its major components.

Typical assignments include:

• Deliver technical support services, including troubleshooting, installation, removals, systems knowledge assistance and/or training in response to customer requirements.
• Assist functional uses in resolving technical computer problems and malfunctions.
• Installs, configures and tests software on customer workstations and participating in the delivery of a full range of customer support services to the organization.
• Identify users’ locations equipment, and software and determining the nature of the problem (e.g. routine user error, faulty data lines, equipment malfunctions, software malfunctions, etc.).

What else do I need to know?

At FEMA, our mission to help people before, during and after disasters; so, every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee’s official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

As a Reservist Employee, your role is to support response or recovery efforts. Reservists are intermittent, on-call employees. Please note that this is not a full-time position, and you only are paid when deployed. Deployment frequency and length varies based on disaster response need. Due to the irregular nature of disasters, Reservist employees are not guaranteed regular recurring hours, deployments, or renewal of employment., * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

• The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant’s criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to FEMA-Misconduct@fema.dhs.gov.
• DHS uses E-verify, an internet based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
• During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
• All candidates must be able to deploy with little or no advance notice to anywhere in the United States and its territories for an extended period of time. Deployments may include working in excess of eight hours a day, or in excess of 40 hours in a given week, including weekends and holidays, and under stressful, physically demanding, and austere conditions. When activated and deployed, you serve in a federal travel status and are entitled to lodging, transportation and per diem reimbursements for authorized expenses in accordance with federal travel regulations.
• All candidates must be available to deploy at all times during the term of this appointment unless pre-approved through authorized Reservist leave. Reservists may take up to 90 days of unpaid Reservist Leave per year.
• FEMA Reservist employees must maintain an address of primary residency (which will serve as the official duty station of the employee), in a Stafford Act “State”, as defined by Section 102(4) of the Stafford Act.
• If selected for this position, you will be required to complete FEMA’s onboarding program and a subsequent orientation program. Additional orientation information will be provided post selection.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for the Rest of U.S. locality pay area. The salary range will be adjusted for the selected duty location and associated OPM locality pay area. General Schedule locality pay tables and locality adjustment information may be found under the OPM Salaries & Wages website.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., Work site options Telework eligible No Remote job No Relocation expenses reimbursed No

Do you have experience in Ticketing system technical support?, Do you have a Master’s degree?, To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Public Trust, High Risk as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs please visit OPM Investigations. Conditions of Employment:

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• Selective Service registration required.
• You must be able to obtain and maintain a Government credit card., To qualify for the Information Technology Specialist (CUSTSPT) Information Technology Specialist (ITSP), you must possess experience in each of the following areas:
• Providing solutions to customer requests for assistance, troubleshooting hardware and/or software problems using assigned Help Desk Tickets; and
• Instructing customers in logging on and accessing network services; and
• Applying network standards, architecture principles, and/or local area network (LAN) principles to perform routine installation configuration and/or troubleshooting.

OR

• A Master’s or equivalent graduate degree; or
• 2 full years of progressively high-level graduate education leading to such a degree; or
• L.L.B or J.D if related, Graduate Education: Degree in computer science, engineering, information science, information system management, mathematics, operations research, statistics or technology management or degree that provided a minimum of 24 semester hours in on or more of the fields identified above and required the development or adaptation of applications systems or networks., 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services, is committed to providing quality products and services. 3. Oral Communication - Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

AND

Positions at GS7(or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

In addition:

• Minimum age of eighteen years of age is required.

• All candidates must be a high school graduate or possess a GED., Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. For example, specific courses accepted for college-level credit by an accredited U.S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university. It is your responsibility to provide such evidence with your application. Visit the Department of Education’s Recognition of Foreign Qualifications for more information., Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education., Position sensitivity and risk High Risk (HR) Jobs require a background check and some require a security clearance. The type depends on the job. Background check type

• Suitability/Fitness

Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests.

Pulled from the full job description

• Vision insurance
• Dental insurance
• Paid sick time, This position is temporary and intermittent, and you may be deployed to work during disaster declarations.
• You will be paid only during times of deployment or when attending critical trainings.
• You will be paid sick leave and earn one hour of sick leave for every 20 hours in a pay status, up to four hours each pay period.
• You will be eligible to enroll in Federal Employee Health Benefits (FEHB) within 60 days of check-in to support a disaster. Enrollment in FEHB is terminated after 365 cumulative days in non-pay status.
• You will be eligible for the Federal Employees Dental and Vision Insurance Program (FEDVIP), when you are deployed to support a disaster and expected to work 130 hours or more per month for at least 90 consecutive days., A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered., $29.27 - $55.76 per hour Pay scale & grade IM 1 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 76% or greater - You may be expected to travel for this position. In addition to frequent travel related to deployments, occasional non-emergency travel may be required. Appointment type Intermittent Occupations and job series

• 2210 Information Technology Management

Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance