IT Support Technician

This position will be responsible for a variety of tasks, inclusive of implementation and maintenance of computer systems. They will assist the Information Technology (“IT”) department by leading, connecting, monitoring, and organizing tasks for completion through the use of existing and new solutions while maintaining a high level of operations.

• Project lead for dedicated IT components in corporate stores and the corporate office.
• Technology responsibilities inclusive of but not limited to:
• Paytronix - Tier1 support lead.
• Word press - Maintain and support GPI public footprint.
• Point Of Sale - Menu and hardware support.
• Digital Signage - Maintain and support.
• Restaurant core components - Maintain and support
• Vendor Relationship - Project Manage.
• Communicate required and recommended tier one support to franchisees
• Ensure all responsible systems and hardware are maintained to compliance standards.
• Resolve tickets and issues as assigned.
• Provide after-hours and weekend on-call technical support and maintenance as needed.
• Special projects and other duties as assigned by IT.

Do you have experience in Vendor relationship building?, Do you have a High school diploma or GED?, We’re currently seeking a passionate and people-focused IT Support Technician to join our team. If you’re someone who thrives on solving problems, enjoys connecting with others, and brings both technical know-how and emotional intelligence to the table, we want to hear from you!, * High School Diploma

• Applicable professional certifications preferred
• Two or more years of industry experience
• A passion for helping people
• Strong organizational skills and the ability to take initiative
• Great people skills and customer service-oriented
• A desire to be part of a company that values who you are just as much as what you do
• Self-starter and dependable
• Maintain a high level of professionalism and confidentiality

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Dental insurance
• Employee assistance program
• Disability insurance, Why You’ll Enjoy Working Here:
• Comprehensive medical, dental, and vision insurance
• Voluntary benefits such as short-term disability, long-term disability, accident, and critical illness insurance
• 401(k) with employer matching
• Vacation pay
• Employee assistance programs with confidential counseling
• Tuition reimbursement
• A true family-first work culture