IT Manager

We are seeking a hands-on IT Manager to lead and support the full IT function for a small-mid-size medical device organization. This role is ideal for a technically strong professional who enjoys working across the entire IT stack-from infrastructure and networking to desktop support and cybersecurity-while delivering outstanding customer service.

If you thrive in a role where you can wear many hats, solve problems, and ensure systems run smoothly across the organization, we’d love to hear from you., * Provide day-to-day IT administration and support for onsite and remote users across multiple locations

• Manage desktop environments, endpoint configurations, and user support operations
• Administer Microsoft Active Directory, Group Policy, Privileged Access Management, and Windows Server environments
• Maintain Windows Server (2019-2025), including Hyper-V virtualization and failover clustering
• Support Dell server infrastructure including lifecycle management and upgrades
• Manage network infrastructure including HPE switching and Palo Alto firewalls (GlobalProtect VPN)
• Perform basic Linux system administration
• Oversee system performance, patching, monitoring, and optimization
• Support Microsoft 365 and cloud infrastructure planning

Microsoft 365 & Collaboration

• Administer Microsoft 365 (Exchange Online, Teams, Teams Phone, licensing, policies, security)
• Manage Teams Phone systems (call queues, auto attendants, user provisioning)
• Support collaboration tools and remote workforce technologies

Cybersecurity & Disaster Recovery

• Support cybersecurity initiatives including endpoint and identity protection
• Administer tools such as Huntress (EDR/ITDR) and Mimecast (or similar email security platforms)
• Develop and maintain security policies and best practices
• Participate in vulnerability management and compliance efforts
• Support disaster recovery planning, backups, and business continuity, * Collaborate with Customer Care to support software implementation and deployment
• Provide remote and onsite support for customer environments and training readiness
• Assist with Microsoft SQL database configuration, migration, and maintenance
• Act as an escalation point for technical support issues
• Create technical documentation and recommend process improvements

Development & Internal Systems

• Maintain server images for development and testing environments
• Manage security certificates and system trust relationships
• Support tools and licensing for development platforms (e.g., Visual Studio)
• Partner with development teams to support infrastructure needs

Leadership & Operations

• Align IT strategy with business goals in collaboration with leadership
• Manage ITSM processes, ticket queues, and prioritization of work
• Communicate project status, risks, and updates to stakeholders
• Maintain system documentation and inventory
• Assist with budgeting, vendor management, and technology planning

Do you have experience in Video conferencing systems operation?, * 5+ years of progressive experience in IT infrastructure, systems administration, or IT leadership

• Strong expertise in:
• Microsoft Active Directory & Group Policy
• Windows Server and Microsoft 365 environments
• Hyper-V virtualization and clustered environments
• Experience with networking, firewalls, VPNs, and remote connectivity
• Hands-on cybersecurity experience (endpoint protection, identity security, etc.)
• Experience with Teams Phone or unified communications platforms
• Working knowledge of Linux administration
• Working knowledge of SQL administration and database support
• Strong troubleshooting, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment, * Experience developing cybersecurity policies and standards
• Backup and disaster recovery experience
• CRM/ERP system exposure
• Experience supporting development infrastructure and licensing
• IT budgeting, forecasting, and vendor management experience
• Industry certifications (Microsoft, networking, cybersecurity, virtualization), Applicants must be authorized to work in the United States. We are not able to sponsor visas now or in the future.