Senior Systems Engineer (L3/NOC)

• Provides resolution for escalated service/networking tickets
• Works with clients to evaluate and solve technical problems
• Evaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes
• Configures and supports internal and/or external networks, whether physical or virtual appliances
• Develops and maintains all systems, applications, security, and network configurations
• Troubleshoots/optimizes network performance
• Recommends upgrades, patches, and new applications and infrastructure/ equipment
• Provide pre-sales engineering support to support sales functions
• Architect and Implement infrastructure both on-premises as well as cloud-based solutions
• Perform SharePoint site migrations and SharePoint site creation
• Create and update support documentation in accordance with standards to improve future troubleshooting efforts

Do you have experience in Virtual Private Clouds?, * 10+ years of recent computer, server, and network troubleshooting experience

• One or more of the following certifications: AZ-104, CCNP or similar industry certifications
• Must be resourceful and able to take initiative in a dynamic environment
• Ability to effectively and efficiently troubleshoot technical problems
• Advanced knowledge of current Microsoft desktop and server operating systems
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
• Advanced knowledge of computer and server hardware
• Deep understanding of networking protocols (e.g. IPSEC, HSRP, BGP, OSPF, 802.11, QOS)
• Solid understanding of the OSI or TCP/IP model
• Familiarity with Active Directory, Azure AD/Entra ID, user account management, and domain integration.
• Ability to diagnose and resolve technical issues independently using remote troubleshooting tools and methodologies.
• Strong documentation skills with experience using ticketing and IT documentation systems.
• Excellent verbal and written communication skills with the ability to support non-technical users professionally and patiently.
• Strong organizational skills with the ability to manage multiple priorities and follow established processes.
• Experience with any of the following is a plus:
• ConnectWise Manage
• Continuum (or similar RMM)
• IT Glue
• CompTIA and Microsoft certifications preferred
• Must be a US citizen
• Must be able to work in office Monday-Friday, 8-5, EST, if needed.
• Must have reliable transportation, * Strong in MSP-style support environments
• Self-motivated and dependable
• Comfortable working independently
• Professional and client-focused
• Interested in continuous learning and growth
• Ability and willingness to work in an environment providing 24x7x365 support
• Ability and willingness to participate in a standard on-call rotation for afterhours support
• Uphold company core values and standard with all customers, * AZ-900 Azure Fundamentals
• AZ-104 Azure System Administration
• AZ-700 Azure Network Engineer
• COMPTia Network+
• COMPTia Security+, * Managed IT Services: 5 years (Required)

Pulled from the full job description

• Mileage reimbursement
• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance, Pay: $80,000.00 - $120,000.00 per year
• Monday-Friday schedule, 8:00 AM - 5:00 PM
• Monthly On Call with stipend
• 14 days PTO to start
• 8 paid holidays
• Birthday off
• Full home office setup provided
• Budget for training and certifications, * Team environment with hands-on support
• Company-paid Medical in addition to Dental/Vision options.
• High-powered laptop
• Mileage reimbursement of business-related travel expenses
• Generous Vacation/Personal/Holiday/Sick Time Off including floating birthday day.
• 401(k)
• Short- & Long-Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Employee Referral Bonuses
• Health Care/Dependent Care Flexible Spending Accounts, * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Concertium is a Managed IT & Security, Risk & Compliance Services Provider focused on delivering exceptional support while maintaining a healthy work-life balance for our team. We are engineer-driven, automation-focused, and committed to building efficient processes that prevent technician burnout.

Concertium is looking for a full-time Senior Systems Engineer. This position provides the highest level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for complex network, desktop, and server problems. Additionally, this role will be responsible for architecting and instituting infrastructure, cloud, and hybrid solutions.

This is a full-time, hybrid remote/onsite position with occasional onsite visits to client locations throughout the Tampa Bay area.