Epic Cadence/Cheers Analyst

We are seeking an Epic Cadence and Cheers Analyst with proven healthcare IT experience to support ongoing project-based initiatives through the end of 2026. This role will focus on optimizing patient access workflows, supporting customer relationship management (CRM) initiatives, and assisting with integration projects., + Provide functional and technical support for Epic Cadence (patient scheduling and access management).

• Support and enhance Epic Cheers CRM workflows, including campaign management and patient engagement strategies.

• Collaborate on projects involving patient access integration with systems.

• Assist with configuration, optimization, and troubleshooting of Hello World, Epic’s platform for customer engagement and outreach.

• Participate in implementation, upgrade, and optimization projects across Cadence and Cheers modules.

• Work cross-functionally with clinical, operational, and IT teams to gather requirements and deliver solutions.

• Ensure system configurations align with organizational goals, regulatory requirements, and best practices.

• Support testing cycles (unit, integration, and user acceptance testing) and validate system functionality.

• Document workflows, build specifications, and system changes clearly and accurately.

The ideal candidate will have prior experience with Epic Cadence, Cheers CRM, and Hello World , along with experience in implementations within Epic environments. Experience with Tapestry CRM is highly desirable., + Hands-on experience with:

• Epic Cadence (patient scheduling, templates, workflows)

• Epic Cheers CRM (customer relationship management tools)

• Prior experience working on Epic implementation or go-live projects.

• Understanding of healthcare access workflows and patient engagement strategies.

• Strong analytical, problem-solving, and communication skills.

• Ability to manage multiple concurrent project tasks in a fast-paced environment.

Experience Level

• Intermediate (3-5+ years relevant experience) in Epic applications and healthcare IT systems.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.