Service Delivery Manager - Defence / Cyber Security

Applause IT are recruiting for a Service Delivery Manager to join a specialist technology organisation delivering secure projects and services across defence, cyber security and government sectors.

This is a customer-facing delivery role focused on managing the successful delivery of complex technical programmes and services within highly secure environments. The successful candidate will take ownership of customer relationships, project delivery, governance, risk management and service quality across a portfolio of secure programmes.

The role would suit an experienced Service Delivery Manager, Technical Delivery Manager or Project Delivery professional with previous experience working within MOD, defence, cyber security or secure government environments.

The Role

• Manage the successful delivery of secure customer projects and services
• Build and maintain strong customer and stakeholder relationships
• Drive service delivery, governance and reporting across multiple programmes
• Manage project scope, schedules, risks, budgets and resources
• Coordinate internal technical teams, third-party suppliers and customer stakeholders
• Support delivery within Secure by Design and security-focused environments
• Provide regular delivery updates to customers and senior stakeholders
• Identify and mitigate delivery risks and issues proactively
• Support continuous improvement across service delivery and operational processes
• Assist with customer engagement and pre-sales support activities

• Previous experience within a Service Delivery Manager, Delivery Manager or Technical Project Management role
• Experience delivering services or projects within MOD, defence, government or secure environments
• Strong customer-facing stakeholder management experience
• Experience managing technical or software delivery teams
• Strong understanding of governance, risk management and service delivery processes
• Experience working within Agile and Waterfall delivery environments
• Commercial awareness and experience managing customer expectations
• Strong communication and organisational skills
• Experience using project management and collaboration tools including Office 365 and Atlassian products
• SC Clearance or eligibility to obtain clearance highly desirable

Desirable Experience

• Defence technology or cyber security sector experience
• Experience working with prime contractors or government customers
• Secure-by-Design or security-focused delivery experience
• PRINCE2, Agile, ITIL or similar certifications