Salesforce Admin Consultant

Centric Consulting is seeking a hands-on Salesforce Administrator to support a key client engagement with an established enterprise organization in Charlotte.

In this role, you will serve as the day-to-day administrative backbone of a large, multi-org Salesforce environment-supporting an active optimization program across case management, license governance, and overall platform stability.

This opportunity is ideal for an administrator who thrives in a complex, fast-paced environment and enjoys partnering closely with both consulting delivery teams and internal business applications groups.

In this role, you will:

• Manage day-to-day Salesforce administration across multiple orgs, including:
• User setup and deactivation
• Profiles, roles, permission sets, and permission set groups
• License assignment and management
• Support a Service Cloud-focused environment, including:
• Case management configuration
• Record types, page layouts, queues, and assignment rules
• Related automation and enhancements
• Partner on license optimization and access governance, including:
• Permission cleanup and consolidation
• Migration toward a permission set group model
• Ensuring role-based access alignment
• Build and maintain Salesforce configurations, including:
• Flows and automation
• Validation rules
• Dynamic Forms
• Reports and dashboards
• Support release and deployment processes, including:
• Sandbox refreshes
• Validated change sets and/or deployment tools
• Post-deployment activities (e.g., permissions, layouts, manual configuration)
• Assist with UAT coordination, data quality efforts, and issue triage
• Document system configurations and changes to ensure long-term supportability by internal teams

Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in Salesforce Cloud?, * 5+ years of hands-on Salesforce Administration experience

• Salesforce Certified Administrator (ADM-201) required
• Strong expertise in:
• Permission sets and permission set groups
• Profiles, roles, and license management
• Experience supporting Service Cloud / case management environments
• Proficiency with:
• Flows and declarative automation
• Validation rules, page layouts, reports, and dashboards
• Familiarity with deployment tools and release processes (e.g., Gearset, Change Sets, sandbox-to-production workflows)
• Preferred/Additional Skills:
• Experience leveraging tools such as Claude.ai
• Background using VS Code for Salesforce-related work

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off, We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.
• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits.

At Centric Consulting, we’ve cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry - celebrating individuals, collaboration, and lifelong friendships., Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren’t just words we use - it’s how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?