Desktop Support Analyst I

Jacam Catalyst LLC

Gardendale, TX, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Active Directory Desktop Computing Microsoft Exchange Server Networking Basics Software Deployment Windows Desktop Tablet Computers Computer Equipment Laptops

Job description

Our office currently has an opportunity for a professional and experienced individual to fill the role of Desktop Support Analyst. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations, mobile devices, and associated software within the company. The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues., * Manage users, groups, and permissions in Active Directory.

Support all mobile devices including Microsoft, Apple, and Android phones and tablets.
Assist with networking problems remotely and in house.
Install and configure new hardware and software.
Maintain an organized and responsive JACAM technology help desk.
Answer, Support, Resolve, and Document end user technology problems via phone, email, or direct contact
End User Support -Installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
Support, Monitor, Test, and Troubleshoot computer hardware and software problems.
Vendor Support- Work with IT vendor support contacts to resolve technical problems with computing equipment and software.
Contribute to technical support documentation of resolutions, processes, and procedures.

Requirements

Do you have experience in Confidential information handling?, Do you have a High school diploma or GED?, * 2 years of experience supporting Windows desktop/laptop PC’s.

Solid understanding of Active Directory/Microsoft Exchange
Experience installing software, patches, updates on desktop computers and laptops
Experience troubleshooting basic network, software, printing problems.
Must be flexible and be able to adapt to different tasks including ability and willingness to learn new as well as existing computer technologies.
Ability to meet deadlines and manage stress effectively in high-pressure situations
A strong sense of discretion and confidentiality required
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience, Preferred
High School or better, * Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity