Support Technician

This role is responsible for delivering exceptional technical support and operational services for our clients customers and internal systems. Key duties include responding to and escalating issues within Service Level Agreements

(SLAs), engaging with customers through multiple channels, and performing hardware installations, upgrades, and replacements. The position involves managing complex IT environments across cloud infrastructure platforms,

including network, operating systems, storage, backup, firewalls, DNS, servers, and virtual machines. Additional responsibilities include maintaining accurate documentation, ensuring secure data center access, and collaborating with the

training team to enhance technical programs. Candidates must demonstrate a commitment

to continuous learning and provide after-hours support as part of an on-call

rotation to ensure high service availability.

Must Haves:

3-5 years of experience in a

technical support role with a focus on system administration or networking

Intermediate knowledge

supporting and administering in some of these areas:

Virtualization technologies

(VMware, Nutanix AHV, or HyperV)

LAN/WAN Networks (Cisco,

Juniper, Arista, etc)

Firewalls (Palo Alto,

Fortigate, Cisco ASA, etc) (PLUS) Load Balancers (F5,

NSX, etc)

Excellent written and verbal

communication skills

Problem solving skills and

the ability to prioritize

Customer service