IT Sales Engineer

The IT Sales Engineer is responsible for supporting the organization’s sales objectives by leading technical discovery for prospects and clients, partnering closely with the sales team, and designing right-fit technology solutions. This role translates customer business and technical requirements into scalable, secure, and cost-effective solutions that align with MSP service offerings and best practices. Reporting to the Director of Sales Engineering, this role sits at the intersection of Sales, Service Delivery, Customer Success and Technical Leadership. The Sales Engineer is responsible for coordinating presales technical activities, supporting sales team opportunities, and refining sales engineering processes to improve efficiency and customer experience. While not a post-sales escalation point, this position plays a key role in team enablement, onboarding and training coordination, solution alignment, and operational support across the sales engineering function.

Roles and Responsibilities:

• Assess customer business and IT requirements through discovery sessions and recommend appropriate technology solutions, including hardware, software, cloud, and managed services
• Design and architect end-to-end IT solutions leveraging technologies from vendors such as Microsoft (Azure, Microsoft 365, Entra ID, Intune), Dell, EMC, Cisco, Meraki, VMware, Citrix, Fortinet, SonicWall, and other leading partners
• Partner closely with Sales Consultants and Sales Leadership to support the full presales lifecycle, including account strategy, opportunity qualification, and technical validation
• Conduct customer meetings, sales calls, and presentations-independently or alongside Sales Consultants-to articulate solution value and business outcomes
• Deliver technical demonstrations, proof-of-concepts, and solution walkthroughs to showcase capabilities and differentiate offerings
• Provide trusted technical guidance throughout the sales cycle, from initial discovery through proposal development and deal close
• Collaborate with internal delivery and operations teams to ensure proposed solutions are feasible, scalable, and aligned with implementation best practices
• Create accurate, customized proposals, solution designs, and supporting documentation in a timely and efficient manner
• Assist Sales Consultants in leveraging company-provided and partner-generated leads to expand existing customer relationships and drive net-new business
• Maintain working knowledge of CRM and quoting platforms (ConnectWise CPQ and ConnectWise Manage, Microsoft Dynamics CRM) to support opportunity tracking and proposal generation
• Stay current on industry trends, emerging technologies, and partner offerings through ongoing research, training, and hands-on testing
• Serve as a technical resource for follow-up questions, solution clarification, and customer communications
• Participate in continuous improvement of sales engineering processes, tools, and standards
• Perform other related duties as assigned by Sales Engineering or Sales Leadership

Do you have experience in Windows?, Do you have a High school diploma or GED?, * Strong working knowledge of modern IT infrastructure, cloud, and security technologies, including:

• Microsoft ecosystem: Microsoft 365, Office 365, Windows Server, Windows Desktop OS, Active Directory, Entra ID, Intune
• Virtualization & cloud: VMware vSphere, Microsoft Azure, Nutanix, AWS
• Hardware platforms: Server, storage, and end-user computing solutions, including rack and tower servers, SAN/NAS storage, and workstation/laptop hardware
• Networking: Routing, switching, wireless, and firewall technologies
• Security & resiliency: MFA, identity protection, SIEM, EDR/XDR, backup, disaster recovery, and business continuity (BCDR) solutions
• Ability to translate technical concepts into clear, business-focused value propositions for both technical and non-technical audiences
• Experience supporting presales activities such as solution design, technical discovery, demonstrations, and proposal development

• Strong written and verbal communication skills, with comfort presenting to customers and internal stakeholders

• Demonstrated critical thinking, negotiation, and problem-solving skills when designing solutions that align with customer budgets, risk profiles, and business objectives
• Demonstrated ability to learn new technologies quickly and stay current with industry trends and vendor offerings
• High school diploma or GED required; associate’s or bachelor’s degree in Information Technology or a related field preferred
• Two to four years of relevant experience in a Sales Engineer, Solutions Architect, Systems Engineer, or similar technical role; equivalent combinations of education and experience will be considered

Preferred Skills & Experience:

• Experience in an MSP or IT services environment supporting multiple customers across diverse industries and technology stacks
• Strong understanding of MSP sales motions, including managed services, cloud services, security offerings, and lifecycle-based solutions
• Ability to balance technical depth with speed and efficiency in a high-volume, fast-paced sales environment
• Strong interpersonal and consultative skills, enabling effective collaboration with Sales Consultants, service delivery teams, and vendor partners
• Proven ability to manage multiple opportunities simultaneously, meet sales deadlines, and perform effectively under pressure
• High energy level, motivation, and initiative, with a customer-first mindset and strong sense of ownership
• Strong technical aptitude and attention to detail, ensuring accuracy in solution design, scope definition, pricing, and proposal documentation.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance