Voice Technician - Telecommunications

The Voice Technician installs, maintains, troubleshoots, and supports voice communication

systems, including VoIP, PBX, SIP, and related telecommunications equipment. This position is ideal for candidates with telecommunications experience seeking to further develop their careers in the telecom industry.

Responsibilities

• Install, configure, and test voice communication equipment and services.

• Provision and troubleshoot VoIP and SIP-based phone systems.

• Support customers with voice service issues via phone, remote access, or onsite visits.

• Perform network troubleshooting related to voice services.

• Monitor service performance and document maintenance activities.

• Diagnose and resolve technical issues independently and collaborate with senior team

members on complex problems.

• Maintain accurate records of installations, repairs, and service requests.

• Follow company safety procedures and technical standards.

Do you have a valid Driver’s License license?, Do you have experience in Structured cabling installation?, Do you have a High school diploma or GED?, solutions to residential and business customers. We are seeking a motivated Voice Technician

with telecommunications experience who is eager to expand their technical skills in voice

communications systems., * High school diploma or GED required; technical degree or certifications preferred.

• 1-3 years of experience in telecommunications, networking, or a related field preferred.

• Working knowledge of:

• VoIP technologies

• SIP protocols

• PBX systems

• Network fundamentals (TCP/IP, routers, switches)

• Structured cabling and telecommunications infrastructure

• Ability to use testing and diagnostic equipment.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service abilities.

• Valid driver’s license and ability to travel to customer locations as needed.

Preferred Skills

• Experience with hosted VoIP platforms.

• Familiarity with Cisco, Adtran, Metaswitch, BroadSoft, or similar telecom systems.

• Knowledge of fiber and broadband services.

• CompTIA Network+, CCNA, or similar certification is a plus.

Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance

• Dental insurance, * Competitive pay

• Health, dental, and vision insurance

• Paid time off

• Training and career development opportunities

• 401(k) with company match

Pay Range: $20-$30 per hour (depending on experience), * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Pay: $20.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Vistabeam is a growing telecommunications provider delivering voice, data, and networking