Senior AWS Infrastructure / Dev Ops Engineer

As an AWS Infrastructure / DevOps Engineer (Senior), you will help own the reliability, security, scalability, and operational maturity of Full Swing’s AWS environment. This role exists to eliminate AWS single-resource dependency, increase capacity for infrastructure automation, and strengthen incident response, observability, identity, data protection, and compliance-aligned controls. The AWS Infrastructure / DevOps Engineer will partner with engineering, QA, support, security, and business stakeholders to improve uptime, reduce mean time to repair (MTTR), reduce toil through automation, and ensure cloud operations remain documented, measurable, and resilient.

Primary Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Own and improve AWS infrastructure supporting Full Swing production, staging, and internal environments, with a focus on availability, scalability, security, and cost-conscious operations.
• Design, implement, and maintain AWS architecture across accounts, networking, compute, container or serverless services, databases, storage, load balancing, DNS/CDN, security tooling, backup, and disaster recovery capabilities.
• Build and maintain infrastructure as code using Terraform, AWS CDK, CloudFormation, or similar tools, ensuring repeatable deployments, peer review, version control, and environment parity.
• Automate operational workflows including provisioning, configuration, CI/CD integrations, patching, backup validation, certificate or secret rotation, access reviews, and routine maintenance to reduce toil.
• Strengthen AWS identity and security posture through IAM least privilege, MFA/SSO patterns, encryption, secrets management, logging, vulnerability remediation, guardrails, and secure network controls.
• Maintain observability across AWS environments, including logs, metrics, traces, dashboards, alerts, service-level indicators, and actionable runbooks that improve detection, escalation, and MTTR.
• Lead or participate in production incident response, on-call escalation, root cause analysis, post-incident reviews, corrective actions, and stakeholder communication.
• Develop and test resilience practices including high availability patterns, capacity planning, scaling policies, backup and restore testing, disaster recovery plans, and peak-season readiness.
• Partner with engineering to improve release pipelines, environment management, deployment safety, rollback procedures, and production readiness standards.
• Maintain documentation, SOPs, runbooks, architecture diagrams, control evidence, and cross-training materials to reduce single points of failure and improve operational continuity.
• Review AWS costs and resource utilization; recommend rightsizing, lifecycle policies, savings inputs, and automation to control spend without compromising reliability.
• Support compliance-aligned controls related to change management, access, logging, encryption, data retention, backup/recovery, evidence collection, and audit readiness.

Key Outcomes / Measures of Success

• Reduced AWS single-resource dependency through shared ownership, runbooks, cross-training, and documented operational procedures.
• Improved reliability and MTTR through better observability, alerting, incident response, rollback, and recovery practices.
• Increased engineering delivery capacity by automating recurring cloud operations toil and improving platform self-service.
• Improved security and compliance posture through customer-owned controls for identity, data protection, logging, backup/recovery, and change management., * This role operates in a hybrid or office-based environment, depending on company needs.
• Work is primarily performed in an office setting with standard working hours; however, production support and occasional after-hours incident response may be required.
• This role may participate in an on-call rotation or escalation path for AWS infrastructure, production incidents, and peak-season readiness.
• The position requires frequent interaction with employees across different departments, requiring strong collaboration and communication skills.
• The role may involve sitting for extended periods, working on a computer.
• Able to lift 25 lbs.

Do you have experience in Version control systems?, * 7+ years of experience in infrastructure engineering, DevOps, site reliability engineering, cloud operations, systems engineering, or a related technical role; 5+ years of hands-on AWS experience in production environments preferred.

• Proven experience operating business-critical AWS environments with uptime expectations, production support, on-call participation, incident management, and documented recovery processes.
• Deep AWS expertise across core services such as IAM, Organizations/Control Tower, VPC, EC2, ECS/EKS, Lambda, RDS/Aurora, S3, ELB/ALB, Route 53, CloudFront, WAF, CloudWatch, CloudTrail, Config, GuardDuty, Security Hub, Backup, KMS, and Secrets Manager.
• Strong infrastructure as code and automation skills using Terraform, CloudFormation, CDK, Python, Bash, PowerShell, or comparable tools.
• Experience designing CI/CD pipelines and deployment workflows with GitHub Actions, GitLab CI, Jenkins, AWS CodePipeline, or equivalent tooling.
• Strong understanding of Linux and/or Windows administration, networking, DNS/TLS, load balancing, containers, databases, backup/restore, and secure operational practices.
• Demonstrated ability to implement observability, alerting, service-level objectives, runbooks, incident response practices, root cause analysis, and post-incident corrective action tracking.
• Experience supporting security and compliance-aligned practices, including least privilege access, vulnerability remediation, logging, encryption, data retention, change control, and audit evidence.
• Ability to assess risk, make sound decisions under pressure, and communicate status, impact, and tradeoffs clearly to technical and non-technical stakeholders.
• Strong documentation, mentoring, and cross-training skills that reduce operational dependency on a single individual.
• AWS certifications such as AWS Certified DevOps Engineer - Professional, Solutions Architect - Professional, SysOps Administrator, or Security - Specialty preferred but not required.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Comprehensive Benefits Package - Medical, dental, and vision coverage, plus more
• 401(k) with Company Match - Up to 4% contribution match
• Paid Time Off - Generous PTO and paid holidays
• Supportive Work Environment - A relaxed, non-corporate atmosphere
• Team Culture - Engaging team bonding events and activities
• Onsite Wellness - Access to a personal trainer and gym facilities for a healthy work-life balance

Ready to Grow with Us?

At our company, rapid growth means endless opportunities! We’re committed to developing talent from within, offering clear career advancement paths across all roles. Over 70% of our managers-and many other key team members-were promoted internally. If you’re eager to grow and make an impact, join us and see where your potential can take you!