NOC Engineer III

SUMMARY: The NOC Engineer Tier III is responsible for training and mentoring Network Operations Center personnel and serving as the primary escalation point for Tier I and Tier II NOC engineers in resolving complex and high-impact network issues. This role acts as a technical subject matter expert (SME) for Operations Center initiatives and cross-functional projects. The Tier III NOC Engineer is also responsible for maintaining and updating technical documentation to ensure the Operations Center knowledge base remains accurate, current, and actionable., * Provide advanced network support, including hardware configuration, validation, and troubleshooting of large-scale network environments.

• Support Layer 1 transport technologies (DWDM, SONET), Layer 2 and Layer 3 technologies (routing, switching, IP, MPLS, BGP, DHCP, NAT), and associated platforms including firewalls, routers, SD-WAN, VoIP, SIP, PRI, and hosted voice services.
• Evaluate network alarms and fault conditions, resolving issues where possible and escalating or dispatching as required.
• Process service requests for new, modified, or decommissioned services.
• Monitor and manage open trouble tickets to ensure timely and effective resolution.
• Monitor network components (routers, switches, and related infrastructure) through multiple EMS/NMS platforms.
• Monitor weather events and current conditions to proactively identify and communicate potential network risks.
• Identify systemic problems and risk areas, and advise management on mitigation strategies.
• Notify management of major network outages, root cause analysis, and service restoration efforts.
• Other duties as assigned.

Do you have experience in Technical Proficiency?, * 3-5 years of experience in a NOC/SOC environment, IP Engineering, Transport Engineering, help desk, or systems support environment.

• Strong working knowledge of TCP/IP addressing, ISP concepts, and advanced routing protocols.
• Experience with services and technologies including BGP, DNS, DHCP, xDSL, SD-WAN, SIP, VoIP, PRI, DWDM, GPON, Ethernet, and related telecommunications services.
• Ability to perform basic system administration tasks and manage day-to-day maintenance activities.

Preferred:

• CCNA certification strongly preferred.
• MEF certification preferred.
• Experience with IP networking platforms including Nokia 7750, Genband, Juniper, Extreme, Cisco, and Accadian.
• Experience with transport systems such as Ciena RLS, Cyan, Wave Servers, 5160/5170 series, Nokia FTTH, Calix FTTH, and SONET transport systems.
• Demonstrated flexibility in scheduling, including the ability to work multiple shifts, holidays, and participate in on-call rotations as business needs dictate., * High proficiency in DWDM transport technologies.
• High proficiency in IP networking and routing protocols.
• Strong leadership, collaboration, and communication skills.
• Demonstrated ability to meet or exceed performance goals.
• Strong analytical and problem-solving skills.
• Proficient in computer systems and operational tools.
• Experience working directly with customers in high-stress or outage scenarios.
• Results-oriented mindset with a strong bias for action and the ability to prioritize and multitask effectively.
• Consistently represents the Company in a professional and respectful manner.