Helpdesk Analyst

The IT Specialist (Junior) provides frontline technical support for end users, infrastructure components, and administrative systems. This role is responsible for troubleshooting hardware and software issues, maintaining user accounts, and assisting with the day-to-day operation of IT environments. The Junior IT Specialist works under the guidance of mid-level and senior staff, gaining hands-on experience across networking, systems administration, and help desk operations. The ideal candidate is eager to learn, detail-oriented, and possesses strong customer service skills.

You Will

• Provide Tier 1 and Tier 2 help desk support, responding to user requests and resolving technical issues via phone, email, and in person.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Perform user account administration, including account creation, password resets, and access permissions in Active Directory and related systems.
• Assist with network troubleshooting, including connectivity issues, DNS resolution, and VPN access.
• Document incidents, service requests, and resolutions in the IT ticketing system.
• Support software installations, updates, and patch management activities.
• Assist senior staff with system monitoring, backups, and routine maintenance tasks.
• Follow established IT security policies, including data handling and acceptable use guidelines.
• Participate in IT inventory management, tracking hardware and software assets.
• Escalate unresolved issues to mid-level or senior IT staff as appropriate.

• Associate’s or bachelor’s degree in information technology, computer science, or a related field, or equivalent work experience.
• 0-2 years of experience in an IT support or help desk role.
• Basic knowledge of Windows and/or Linux operating systems.
• Familiarity with Active Directory, Office 365, and common enterprise applications.
• Understanding of basic networking concepts (TCP/IP, DHCP, DNS, VPN).
• Strong customer service and interpersonal skills.
• Effective written and verbal communication skills.
• CompTIA A+, Network+, or Security+ certification is a plus.
• Willingness to learn and take on new technical challenges.
• Experience in government or DoD IT environments is desirable but not required.

Security Clearance

• Active TS