System Support Specialist

The Systems Support Specialist will work directly under the Systems Support Lead and the Network Administrator, providing a great learning opportunity to further increase networking knowledge and administration abilities. The position is 40 hours per week with a mixture of weekdays and weekends and will include occasional overtime. Shifts will vary based on company needs and some on-call will be required.

A person in this position is responsible for performing a wide variety of tasks including, but not limited to, configuration, installation, and troubleshooting of end-user workstations, peripherals, software, printers, various network devices, cabling, and security cameras. This position provides support for the Fabulous Fox Theatre, as well as the various MetroTix venues across the metropolitan area. Deliveries and service calls to MetroTix clients using the company vehicle is also required.

Do you have experience in Customer communication?, * Administration and support of Windows 11 machines in a domain and non-domain environment

• Experience configuring, installing, and troubleshooting network devices and peripherals
• Intermediate knowledge of computer networking
• Strong understanding of wireless networking
• Ability to prioritize and manage tasks/projects without direction
• Creative problem solving
• Exceptional customer service and communication skills

Experience with the following is not required but is beneficial:

• Active Directory, Group Policy, and DNS
• Security camera configuration/troubleshooting
• Digital signage
• VoIP administration
• Cat5, Cat6, and fiber optic termination
• Controller based wireless LAN systems
• Point of Sale systems

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance