IT Support Analyst

Summary: Assurety is an industry leader in the postal and parcel ecosystem, with 21+ years of experience serving government and commercial sectors, including postal/parcel, marketing, finance, retail, and higher education. We leverage data and technology to solve complex problems, fostering a culture of collaboration, innovation, and ownership. Our solutions help clients save lives, cut costs, boost revenue, strengthen the U.S. economy, and enhance customer experiences. This role is ideal for someone who wants hands-on experience across modern SaaS platforms, endpoint management, cybersecurity operations, and operational IT support within a growing consulting environment. The position will work closely with internal IT, cybersecurity, and operational stakeholders to support user operations, endpoint administration, SaaS platforms, and operational support processes., * Provide Tier 1 end-user support across Windows and mobile devices.

• Support onboarding/offboarding activities, including device setup, user provisioning, and account access updates.
• Assist with Microsoft 365 administration and SaaS platform support activities.
• Support endpoint provisioning and enrollment activities using Microsoft Intune and Autopilot.
• Troubleshoot hardware, software, access, and connectivity issues and escalate more advanced issues when appropriate.
• Maintain IT inventory records and assist with asset lifecycle activities.
• Assist with endpoint compliance monitoring, patching activities, and operational security processes.
• Create and maintain technical documentation, onboarding guides, and knowledge base articles.
• Support operational audit/compliance activities through documentation and evidence collection as needed.
• Continuously learn and contribute to process improvements, operational maturity, and support efficiency initiatives.

Do you have experience in Microsoft 365 support?, Do you have a Associate’s degree?, * 0-3 years of experience in IT support, help desk, desktop support, or related technical roles.

• Foundational knowledge of Windows operating systems and Microsoft 365.
• Familiarity with endpoint management concepts such as device enrollment, patching, or endpoint compliance.
• Strong troubleshooting, communication, and customer support skills.
• Strong organizational skills and attention to detail.
• Willingness to learn new technologies and operational processes in a fast-paced environment.

Preferred

• Exposure to Microsoft Intune, Autopilot, Entra ID, or other endpoint management and SaaS administration platforms.
• Familiarity with endpoint security concepts such as device compliance, endpoint protection tooling, vulnerability remediation, or operational security processes.
• Exposure to operational IT environments aligned to ISO 27001, SOC 2, or similar security/compliance frameworks.
• Self-motivated with a strong interest in systems administration, cybersecurity operations, process improvement, and operational maturity initiatives.
• Associate’s or Bachelor’s degree in IT, Computer Science, Cybersecurity, or related field preferred - or equivalent practical experience, technical certifications, or hands-on IT support experience.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off

Full job description

Status: Full Time/Hybrid - 3-4 days on-site, Assurety HQ, Sterling, VA

Experience: 0-3 Years

Benefits: Competitive Pay, Generous PTO and Holiday Schedule, Comprehensive Health Plan, 401(k), and Collaborative Team Atmosphere

Salary Range: $60K - $65K