CRM Administrator

Titan Factory Direct is seeking a CRM Administrator who takes pride in precision, organization, and system reliability. This role is ideal for someone who enjoys solving complex problems, improving processes, and maintaining clean, efficient data systems that directly support business performance.

As part of our operations and sales support team, you’ll manage, maintain, and optimize our Zoho CRM platform - ensuring data accuracy, enhancing automation, and supporting our team’s productivity.

Does this sound like you?

• You prefer facts, structure, and clear expectations.
• You take ownership of your work and deliver consistent, accurate results.
• You enjoy identifying process improvements and applying logical solutions.
• You manage your time independently and hold yourself accountable.
• You find satisfaction in keeping systems organized and efficient., * Maintain and administer the CRM system (Zoho) with precision and consistency
• Manage user accounts (add, remove, and maintain permissions)
• Conduct regular data audits and ensure information integrity
• Create and refine automation workflows to streamline sales processes
• Build, schedule, and distribute custom reports for leadership
• Support the sales team with CRM training and optimization
• Collaborate on new feature rollouts and testing for system updates
• Perform all duties as assigned by management

• Bachelor’s degree in Business, Information Systems , or related field
• Proven experience managing CRM platforms (Zoho preferred)
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy in data management
• Proficient with automation tools, reporting dashboards , and CRM best practices
• Ability to work independently , prioritize, and meet deadlines

• Competitive salary and performance-based incentives
• Full benefits package (medical, dental, vision)
• 401(k) with company match
• Stable, structured work environment
• Opportunities for professional growth and development