IT Help Desk (Level I) $27.00

Help Desk Technician Consultant to provide Level 1 technical support via telephone and remote assistance for basic computer issues. The consultant will also support the processing and maintenance of DCF User Administration forms, including receiving submissions, verifying completeness, assisting users with corrections, and making required updates to system administration. This role is responsible for ensuring accurate processing and proper retention of all forms in accordance with agency procedures., The position requires strong attention to detail, adherence to established protocols, and a customer focused approach. The technician will provide responsive support to agency end users, escalate issues when appropriate, and communicate with agency supervisors and other state agencies as needed to complete processing requirements. The home location for this role is the central office in Hartford., Responsible for providing responsive support to agency end users and escalate as necessary. Process agency user forms for user moves, adds and changes. Follow agency procedures for creating and modifying user accounts on various agency systems. Provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. Provide some interaction with other state agencies will be required to complete the required processing. Receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Review forms for completeness and assist customers with properly completing the forms.

Do you have a valid Driver’s License license?, Do you have experience in Technical support via phone?, 1+ years of experience providing IT Level I Help Desk Support 1+ years of experience with PC Hardware and software installation 1+ years of experience providing End user support - face to face and via telephone Excellent oral and customer service skills

Other Requirements: Must possess a valid CT drivers license, able to drive to different locations when needed. Must be able to lift 25lbs Must be able to pass drug screen Must be able to pass criminal background check Must be US Citizen or Permanent Resident (Green Card)

Highly Desirable Skills Experience with computer system and user administration. Technical familiarity with Microsoft Active Directory. Experience installing, maintaining and troubleshooting with Windows v10, v11 and Office 365 Experience with Device Management, Device Imaging, Device Troubleshooting

3.63.6 out of 5 stars Middletown, CT 06457 $27 - $30 an hour - Contract