Slate CRM & Technology Specialist

Dakota State University is seeking a Slate CRM & Technology Specialist to serve as the university’s primary Slate Lead for admissions operations. This position supports undergraduate, graduate, and international admissions by managing Slate CRM processes, supporting users, improving workflows, developing reports, and helping admissions teams make effective use of technology.

This role works closely with admissions staff, ITS, and external Slate partners to support recruitment, application management, communications, reporting, and enrollment operations. The successful candidate will be a problem solver, self-learner, strong communicator, and trusted resource who can translate technical concepts into practical solutions., * Serve as the primary administrator and subject matter expert for Slate CRM across admissions units.

• Configure and maintain Slate functionality, including forms, portals, communications, workflows, reporting, and application processes.
• Provide user support, troubleshooting, training, and documentation.
• Develop reports, dashboards, and data solutions that support admissions operations and decision-making.
• Collaborate with admissions leadership, ITS, and external partners on system enhancements, integrations, and process improvements.
• Lead testing and implementation of new Slate features, updates, and admissions-cycle changes.
• Support communication plans and applicant-facing experiences within Slate.
• Monitor industry trends and recommend improvements that enhance recruitment and enrollment operations.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent combination of education and experience.
• Strong problem-solving, organizational, and communication skills.
• Ability to learn complex systems and explain technical concepts to non-technical users.
• Ability to manage multiple priorities and work collaboratively across departments.
• Must be authorized to work in the United States. Sponsorship is not available for this position., * Experience with CRM platforms, especially Slate.
• Higher education, admissions, enrollment management, or student services experience.
• Experience with reporting, data analysis, or business process improvement.
• Familiarity with SQL, HTML, CSS, or JavaScript.

• Flexible benefits package - health, dental, vision, life insurance, short-term disability, hospital indemnity insurance, flexible spending account, health savings account, health reimbursement account.
• South Dakota Retirement System. Employees receive 6% fully matched contributions from SDRS and are vested after three years of service.
• Paid time off - full time 12-month employees earn 15 days per year of annual leave and 14 days of sick leave per year. In addition, employees receive 11 federal paid holidays.
• Reduced tuition for education.
• Professional liability
• Paid family leave, Madison’s location within South Dakota provides easy access to larger cities, cultural events, and regional attractions. Madison is only a short 50 minute drive from South Dakota’s largest city, Sioux Falls.

Dakota State employees receive a comprehensive and flexible benefits package including paid time off, health and retirement benefits, and life and disability insurance options. Other benefits include reduced tuition, longevity pay and training opportunities. DSU also provides professional liability coverage. Company info

In addition to the exciting professional opportunities at Dakota State University, employees will have the privilege of enjoying the benefits of Madison, South Dakota. Nestled in the heart of the state, Madison offers a unique blend of small-town charm and modern amenities, creating an ideal environment for work-life balance.

The city boasts a range of recreational activities, from picturesque parks to outdoor events, fostering a sense of community engagement and well-being. Madison’s scenic landscapes and proximity to nearby lakes provide ample opportunities for outdoor enthusiasts, whether it be fishing, hiking, or simply enjoying the beauty of the great outdoors.