IT Production Operations Support Technician

The IT Production Operations Support Technician is a professional-level position responsible for the data processing operations at Core-Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As an integral part of Core-Mark’s Information Technology group, this full-time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution in support of 24x7 operations.

The IT Production Operations group emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals. Flexibility can be provided for a hybrid work environment with partial work from home. In this role you will be part of a dynamic and collaborative team spread across the United States and Canada. We are a family that supports each other and brings out the best of all through knowledge sharing, fun, and camaraderie. Responsibilities:

• Performs regular, daily tasks critical to the workflow of Core-Mark operations for multiple facilities using an internally developed WMS application.
• Supports internal Core-Mark technology solutions, including Windows and LINUX based applications.
• Hands on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
• Interfaces with 3rd party support vendors such as telecom companies, and contracted maintenance providers.
• Works collaboratively with other support teams in the IT organization.
• Works collaboratively with business stakeholders in problem resolution and solutioning.
• Contributes to company and IT department tasks, projects, training opportunities, and other initiatives.
• Performs other related duties as assigned.

• Experience in learning and taking ownership of unfamiliar technology solutions
• Understanding of problem resolution methodologies and root-cause analysis
• Understanding of crisis escalation protocols
• Strong communication skills, both written and verbal
• Flexibility to occasionally work alternate shifts for training purposes
• Availability for infrequent after-hours support in crisis situations requiring local presence, 2+ years of experience as a computer operator, technical support professional, or call center analyst

Proficiency with Microsoft Office applications

Familiarity with end-user support, both local and remote

Knowledge of IT ticket handling systems

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Why Join Core-Mark? Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals. Position Details:

• Schedule: Sunday - Thursday
• Shift: 8:00am - 5:00pm
• Compensation: $19.50 - $27.00 an hour, depending on experience
• Work Location: 100 West End Rd., Wilkes-Barre PA 18703
• Note: this is NOT a remote position. The new hire will be required to work onsite at the distribution center, Sunday through Thursday. This is an hourly role.

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.