IT Support Analyst

Installs and supports hardware and software systems. Provides technical assistance and training to system users by performing the following duties. Responsibilities:

• Coordinates software and hardware implementation plans.
• Oversees tasks as directed by the IT Helpdesk Manger.
• Installs hardware and peripheral computer components.
• Supports the Infrastructure department in maintaining network equipment.
• Monitors business critical systems and takes corrective action to ensure system up time.
• Loads specified software packages such as operating systems, word processing, database, or spreadsheet or business applicable programs into computer.
• Monitors telephone systems. Implements changes to system configurations to meet business requirements including; adds, moves, and changes.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Recommends or performs minor remedial actions to correct problems.
• Coordinates activities with IT Helpdesk Manager.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Interviews users to collect information about problems and leads user through diagnostic procedures to determine source of error.
• Determines whether problem is caused by hardware or software.
• Logs and tracks calls and maintains history records and related problem documentation.
• Trains users on software and hardware
• Other duties as directed.

Do you have experience in Windows?, Do you have a Associate’s degree?, * The knowledge of Microsoft Office software (Outlook, Word, Excel, etc.)

• The knowledge of the following Operating systems; Windows
• The knowledge of basic networking best practices
• Organizational skills
• The ability to learn and understand new hardware and software
• The ability to work in a team environment
• The ability to make a technical problem/solution make sense to a non-technical person

Helpful Knowledge, Skills, and Abilities:

• Knowledge of database software and project management software
• Knowledge of Helpdesk software
• Knowledge of the following Operating systems; OS400, Linux, Windows Server, macOS, IOS, and Android platforms, A minimum of an associate degree from a college or university and two to five years related experience and/or training or equivalent combination of education and experience., The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

3.33.3 out of 5 stars 11965 12th Avenue South, Burnsville, MN 55337 $23 - $28 an hour, Pulled from the full job description

• Tuition reimbursement
• Employee stock purchase plan
• Health insurance
• Paid time off, * Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay Range: $23.00 - $28.00 / hr

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees-in technical, consulting, operational, sales, finance, and corporate roles-we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?