Onsite Computer Repair Technician - Fort Wayne, IN

We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections, being dependable, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work.

Your contributions as a member of our Repairs team will play a vital role in maintaining our strong customer partnerships, enabling them to manage their technology, connectivity, and security needs so their organizations are equipped to solve today’s challenges and shape tomorrow.

The Repair Technician is responsible for diagnosing and repairing defective customer systems in accordance with established processes and guidelines. This will include interpreting warranty entitlement coverage, determining needed parts under the correct entitlement, documenting information, and following established timeframes and standards. In doing this work, you will be expected to efficiently use your time to meet individual repair KPIs while maintaining quality and accuracy.

Essential Responsibilities:

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role.

• Diagnose and repair defective devices by examining external and internal components to confirm reported deficiencies, validate deficiencies
• Determine part needed to fix described issue and impact to warranty entitlement
• Follow established processes to ensure accurate documentation of diagnosis and repair, parts needed for repair, inventory counts and parts utilization
• Repair devices by installing motherboards, screens, keyboards, and other computer components
• Effectively and efficiently work to achieve successful individual and team based quality and other performance standards
• Collaborate with internal team members to check quality of repairs

Do you have experience in Personal electronics repair?, Do you have a High school diploma or GED?, * High school diploma or GED

• 1 year of progressive experience in computer or electronic device repair
• Demonstrated problem-solving skills
• Strong written and verbal communication skills with the ability to effectively document and communicate repair needs
• Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations
• Self-directed work style, able to work autonomously, prioritize and deliver results

Technology and Systems:

• ERP System (preferably Infor CSI)
• Microsoft Office Suite (especially Excel)

Essential and Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• When assisting other teams, prolonged periods of standing working on benches, bending over, or repetitive movement.
• Must be able to lift up to 30+ pounds at times.

Hours: Mon - Fri 8am - 4:30pm in Fort Wayne, IN

Pulled from the full job description

• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance, The hiring process for successful candidates includes successfully completing a team interview and background check. We E-verify all new hires.

Pay: $20.00 - $22.00 per hour, * 401(k)

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, state and local governments and expanding to commercial markets. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers.