Tier 2 Help Desk Technician

Serv IT, Inc.

Kennesaw, GA, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$55,000.0 - $65,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Collaborative Software Cyber Security Computer Maintenance Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Microsoft Exchange Server Networking Hardware Virtual Private Networks (VPN) Microsoft Office

+16 more

Windows Search Windows Servers Network Administration NT File System (NTFS) Productivity Software Wide Area Networks Network Routers Remote Desktop Protocol (RDP) Office365 Peripherals Sonicwall Firewalls (Computer Science) Patch Management Wireless Technologies Network Server Cisco

Job description

Resolve complex technical issues escalated from Tier 1 support.
Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies.
Document solutions, communicate effectively with clients and teams, and follow established processes and procedures.
Provide proactive customer service and maintain accountability through issue resolution.
Travel locally to client sites as needed.

Requirements

Do you have experience in Technology security practices?, + 5+ years in IT support, with expertise in: o Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services. o Microsoft Windows Desktop OS (Windows XP-10) and patch management. o IT security concepts, including NTFS permissions and Share permissions. o Microsoft Exchange, Office365, and collaboration tools. o Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki. o Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals.

Skills:
Exceptional troubleshooting and customer service orientation.
Strong understanding of business productivity applications (Microsoft Office, Office365, etc.).
Experience in an MSP environment is a plus.

Requirements:

Criminal background check, E-Verify citizenship check, and motor vehicle report.
Local travel to client sites required.
Drug/alcohol-free workplace with non-smoking policies.

Benefits & conditions

Pulled from the full job description

401(k) matching
Paid time off
Vision insurance
Health savings account
Dental insurance
Flexible spending account
Life insurance, * 401(k) with company matching
Health, dental, and vision insurance
Life insurance, health savings account, and flexible spending account
Paid time off and employee assistance programs
Retirement plans and referral programs

About the company

ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site.